Team Member, Help Desk - Tractor Supply : Job Details

This position is responsible for providing first line technical and non-technical support to all Tractor Supply Company Store Team Members by troubleshooting problems, and/or researching and answering questions. This position will provide answers to Store Team Members by identifying problems, researching answers, and guiding the Team Member through corrective steps to resolve issues, or will assist with any problem or question relating to Tractor Supply. The Help Desk Team Member will partner with the appropriate team for resolution on escalations. Essential Duties and Responsibilities (Min 5%) Provide first line support for all stores operational and procedural questions, and IT related issues by utilizing multiple applications/systems and resources. Diagnose problems to determine level of technical assistance required; if unable to resolve problem, escalate or assign to next level in accordance with escalation procedures Identify, research, troubleshoot, and resolve all Point of Sal...Help Desk, Help, Team Member, Technical Support, Operations, Customer Service, Retail