Team Manager/ Senior Coordinator of Community Services - Blhnurses : Job Details

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Beatrice Loving Heart is currently seeking qualified, experienced Supervisors for the position of Team Manager. The Team Manager will assist our clients in the state of Maryland. This position is fully remote and training will be provided through Zoom during the COVID-19 crisis.

Here is what you can expect as a Team Manager:

• Quarterly performance bonus!
• Competitive pay, including mileage reimbursement!
• Extensive benefits, including gym membership discounts at major gyms, excellent recreational discounts across Maryland, paid vacation, and sick leave accrual, including paid holidays.
• Employer-paid training and provided laptop, cell phone, and printer!
• Employment Security Offer Letter Agreement with annual performance-based bonus and pay raise!

The Team Manager works interdependently with the assigned team to maximize quality outcomes for individuals. While this is not a Social Work position, our Team Managers perform some of the same tasks as Social Workers. Responsibilities include assessing clients' needs, situations, strengths, and support networks to determine their goals. The Team Manager serves as the primary point of contact with clients. Responsibilities include performing on-site visits, information gathering, monitoring of plans of service, and completing telephonic care coordination with participants.

• Ensure that Team Members are performing at an optimal level.
• Coordinate and work with the Training Team to facilitate the training of new hires.
• Evaluate the client's capacities to assist in the development of plans of service for coordination services.
• Promote positive health behaviors to support optimal health and well-being.
• Ability to Telework from home with a high-speed Internet connection and familiarity with Microsoft Office Suite.
• Establish telephone contact with all clients, family members, and caregivers to assist with the coordination of services while monitoring existing plans of service.
• Willingness to provide on-site visits and coordinate a person-centered Plan of Service.
• Gather information to assist in the development of plans of service provided to clients.
• Manage multiple priorities and tasks with flexibility to improve services rendered to clients.
• Uphold the organization's contractual billing guidelines when documenting activities in the system.
• Collaborate with Social Workers, Registered Nurses, and others to assist Individuals with complex medical/psychological needs.
• Educate clients on self-direction, its philosophy, and purpose, and assist with accessing resources.
• Implement critical thinking in assessing and resolving complex client-related crises.
• Assist clients with transitions from nursing or assisted living facilities to independence within the community.
• Access internal and external resources for clients and collaborate with local community agencies and providers to achieve optimal client-desired outcome measures.

Qualifications:

• Master's degree in health/human services or related fields (psychology, sociology, counseling, physical therapy, social work, or any relevant field).
• Minimum of three years experience in case management.
• Strong oral and written communication skills.
• Ability to conduct research on a computer and other sources.
• Proficient in Microsoft Office, Excel, and PowerPoint.
• Ability to write routine reports and correspondence.
• Effective communication with individuals with varied cognitive abilities to establish professional relationships.
• Ability to read and interpret documents such as employment paperwork, assessment reports, and procedure manuals.
• Valid Maryland driver's license and reliable transportation.
• Ability to work with little to no supervision, manage own schedule, and prioritize multiple tasks effectively.
• In addition to the above qualifications, the case manager must demonstrate:
• The ability to adapt to organizational policy and procedural changes.
• Commitment to uphold the core values and mission of Beatrice Loving Heart and its dedication to those we serve.
• Honesty and integrity in all aspects of day-to-day activities.