Team Manager, Event Sourcing - Meetings & Incentives Worldwide : Job Details

Job Details

Description Team Manager, Event Sourcing Your savvy management style and hotel contracting background will make you a leader in this important role. The Team Manager of Event Sourcing is responsible for managing a team of sourcing managers, senior sourcing managers and leads, executing hotel and CVB related contracts, building and maintaining strong client and supplier relationships, supporting sales in bid opportunities as needed, and acting in an individual contributor role when procurement support is needed. Reporting to the Director of Event Sourcing. The Team Manager will collaborate with a team of Event Sourcing Managers and leads on policy and process improvements, and organizational strategies. Acting as an escalation point for sourcing managers, the Team Manager is responsible for client issue resolution and problem solving. As a people manager, this individual on-boards, develops and mentors direct reports, and oversees the day-to-day management duties of their team.

What You Will Do Here

• Day-to-day management of a team of up to 6 – 8 direct reports, including workload distribution and assignment of projects, and measure and report up on team performance against established metrics
• Lead new hire on-boarding, conduct client-specific training, and provide ongoing team professional development
• Lead standing client and ES team calls to disseminate information, encourage team knowledge and best practice sharing
• Provide sourcing support when needed: as detailed under Core Event Sourcing Responsibilities
• Expertly Resolve conflicts and solve problems internally and with suppliers and clients
• Provide leadership, guidance and professional development for all event sourcing professionals on team, including performance improvement as needed.
• Track and audit key data entered by team for reporting, ensure data integrity and completeness
• Participate in client account team and cross-divisional meetings as applicable
• Support strategic initiatives in collaboration with Sales, Marketing, Account Management and other divisions
• Consult with clients on strategic sourcing objectives, sourcing related operational best practices and
• serve as an escalation point when client issues arise

• Identify and implement strategic initiatives with key suppliers (discount programs, preferred agreements, etc.) and build strong relationships with hotel global sales and other strategic partners and suppliers
• Participate in industry conferences for purposes of continuing education, networking and content creator/subject matter expert
• Participate/lead team and company OKRs
• Traditional business hours 8 AM — 5 PM CST, however, must be flexible to meet client needs, time zone differences and workload.

Core Event Sourcing Responsibilities

• Consult directly with client (external and internal) on meeting RFP requirements.
• Partner with internal M&IW Program Managers
• Takes a strategic and consultative approach to all aspects of the RFP life cycle.
• Create and manage RFPs in web applications (Cvent).
• Manage RFP life cycle: work with hotels / venues to clarify responses, prepare client response compare grid, consult with client on decision process, negotiate final terms & concessions and contract with hotel/venue, secure final pick up for sourcing only programs
• Track, report, and audit cost savings in web applications and on intranet
• Independently manage tier 4 and 5 programs.
• Ability to manage and develop relationships with multiple parties involved in RFP process: clients, hotel global sales, hotel sales, DMC, planning.
• Excels in negotiating terms and extensive contract writing via managing needs of multiple parties — hotels/venues, client, internal planners, procurement.
• Expertly Drives cost savings
• Ability to consult and drive business where it is best needed
• Proficient in verbal negotiations
• Expert level SME in contract review, term, negotiations.
• Deep knowledge of contract and addendum terms and familiar with corporate legal and procurement.
• Ability to heavily negotiate contract and client addendum terms.
• Ability to write new contract terms based on current trends.
• Robust knowledge of domestic destinations; understanding of tiers, accessibility, seasonality, and average costs.
• Strong knowledge of International destinations; understanding differences in business cultures and practice. Other global knowledge a plus.
• Deep partnerships and knowledge of hotel chains, brands, NSOs, and operating structure.
• Independently negotiate and fully execute global contracts.
• Complete a final contract review and subsequent signature
• Required to drive process change to meet specific client needs.
• Consult with client on strategic needs.
• Support SMMP direction as client needs change.
• Lead team in training on specific topics or project management.
• Support strategic initiatives with hotel global sales.
• Actively participate in remotely based team calls
• Actively participate in hotel presentations/webinars
• Coordinate client hotel and destination site inspections– attend as requested
• Travel as directed by Director (limited)
• Non-meeting related project management as assigned by Director
• Assist accounting in follow-up on past due invoices for sourcing only programs

• Clinical Account Responsibilities (for Pharmaceutical Accounts Only)
• Maintain current knowledge of Pharma Code guidelines and compliance procedures
• Communicate changes to all internal departments regarding contractual compliance updates in a timely manner
• Attendance as requested at pharma specific conferences for purposes of continuing education, networking, possible speaker opportunities
• Continue personal education in the field of HCP compliance by obtaining HMCC and/or CMP-HC
• Strong pharmaceutical/healthcare buying experience

What We Expect Details of these areas are shared during interviews and monthly reviews:

• Cultural Excellence
• Role Level Function
• Emotional Intelligence

What You Will Bring

• Bachelor's degree or 10 years in Meetings Industry / global sourcing experience
• Experience managing people; metrics-driven, fair and open-minded leadership style; proven success is optimizing team performance
• HMCC and/or CMP-HC are beneficial (for pharmaceutical accounts).
• College Degree or Equivalent Experience in Meeting Industry
• Knowledge of Cvent Platform a plus
• Knowledge of Asana and Smartsheet a plus
• Fluent in English required, fluency in foreign languages a plus
• Ability to travel
• Strong written and verbal communications
• Strong negotiation skills
• Proficient in Word, Excel, OneNote, Outlook, Web Applications (Cvent), SharePoint
• Task Switching; Skilled at managing multiple projects / tasks and to work with multiple internal team members
• Ability to prioritize workload and meet deadlines
• Customer Service focused, positive attitude
• Unparalleled integrity and ethics
• Ability to work remotely and to take direction from Director, Manager, and Event Sourcing Managers
• Ability to learn policy and procedure (SOP's) and adaptations of SOP's per account

What We Provide

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

Who We Are M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.

M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.

Global Headquarters 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone 1 262-###-####

www.meetings-incentives.com

M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions