Team Lead Patient Access Rep - Michigan Staffing : Job Details

Trinity Health is a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve. Under general direction, provides coordination of a team's activities. Monitors team's inventory of work and proficiency and effectiveness of activity completion; recommends and implements improvements. Identifies issues and situations which will enhance team's abilities. Prepares documentation and training experiences. Empowered by team manager to coordinate the team's functional activities.

Essential duties and responsibilities include demonstrating hands-on knowledge of procedures and processes unique to assigned team; actively participating in interviewing and hiring new team members; assisting manager with evaluation of team member performance; evaluating workflows and processes; identifying training and educational opportunities and needs; encouraging and fostering team empowerment in work activities; completing and maintaining associates timecards and attendance records; serving as problem-solver and resource person for team's work processes and issues; gathering data to measure team effectiveness and productivity; demonstrating knowledge and skills to effectively interact with systems utilized by PFS department; interviewing, training, and evaluating staff; developing, evaluating, and implementing staffing resources; estimating future needs and making recommendations concerning supplies, equipment, and other capital expenditures; reviewing, approving, and processing inquiries and patient/insurance refunds; and maintaining the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital.

Required education, experience, and licensure include: an associate's degree in business administration and three to five years related experience. Required skills and abilities include demonstrated ability to acquire and implement new ideas and processes with little difficulty; interpersonal skills to effectively communicate with patients, team members, co-workers, and other department representatives; organizational skills to create work plans and time schedules; demonstrated knowledge of skills and terminology required by work in assigned team; analytical ability to effectively and efficiently resolve a broad range of problems; critical thinking and problem-solving skills; fluency with quest techniques and tools; and demonstrated knowledge with mainframe registration, patient accounting systems, and network applications.

Our commitment rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.