Team Lead, Airport Customer Experience Administration - American Airlines : Job Details

Team Lead, Airport Customer Experience Administration Press Tab to Move to Skip to Content Link View Profile Need Accommodation Assistance? Need General Assistance?CareersStudent & GradsLife at AmericanOur PeopleTeam Lead, Airport Customer Experience Administration Posting Start Date: 8/1/25 Location:Chicago O'Hare Intl Apt (ORD-TRML)Cities:Chicago - ILRequisition ID:80262This job will continue to be posted until at least 08/08/2025 . If interested, please apply prior to this date.Job Description Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job Responsible for supporting the department with various administrative functions:Attendance and compliance,coordinating payroll, coordinating and maintaining operation coverage and lost time, managing new hire and transfer onboarding, and other similar tasksThis role is a part of the Airport Hubs & Gateway Team within our Customer Experience groupSalary range: $41,000 to $74,000What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Lead a group of Support Staff team members through various office duties within the Team Support departmentAssign schedules for the Support Staff team members within the Admin departmentResponsible to create and provide training to new team members on the Team Support teamResponsible for leading the payroll processCover duties and responsibilities of Managers when absentProvides assistance with preparation of management presentations, analysis on trends and special projects as requiredTracks and ensures employees complete onboarding duties, schedule bids, including appropriate system access, badges, fingerprinting, training, etc.Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)All you'll need for success Minimum Qualifications- Education & Prior Job ExperienceHigh School diploma or GED equivalencyPrevious office/clerical experiencePreferred Qualifications- Education & Prior Job ExperiencePrevious leadership experienceBachelor's degree or prior college educationSkills, Licenses & CertificationsIntermediate/Advance in MS Office Products including Word, Excel, Powerpoint, etc.Knowledge of policies, procedures, and corporate structureAbility to prioritize work, be detail oriented and meet deadlinesAbility to perform in a fast paced environment and handle multiple tasks simultaneouslyAbility to be self-motivated with strong organizational skillsAbility to grasp concepts and functionality of specific software and programsWhat you'll get Feel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.Cities :Chicago - ILRequisition ID :80262aa.comPrivacy PolicyView All JobsAccessibility PolicyEEO - Affirmative Action PolicyDiscrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. 2025, American Airlines, Inc.#J-18808-Ljbffr