Position: Operations Manager (Taskforce Position)
Location: Residence Inn Potomac Mills, 14301 Crossing Place, Woodbridge, VA 22192
Overview
The Operations Manager is responsible for planning and directing hotel operations to improve productivity and efficiency. This is a taskforce position with an expected 100% travel, primarily in the Midwest and Mid-Atlantic regions, with time at home between assignments or days off.
Responsibilities
Assist the Director and Assistant Director of Front Office in managing front office operations; support other departments such as F&B, Housekeeping, and Engineering.Maintain a strong lobby presence to assist front desk agents and guests.Provide shift coverage in F&B operations as needed.Balance hotel room type inventory.Ensure all areas of the lobby, mezzanine, and F&B operations meet Paramount standards (e.g., cleanliness, signage, outdoor conditions).Monitor and act on Nor 1 upsell program.Handle guest requests and complaints during shifts.Perform front desk duties and responsibilities.Investigate and manage complaints, disturbances, and emergencies.Manage employee payroll, attendance tracking, and conduct call-arounds for overtime.Coach, train, counsel, and discipline hourly staff as needed.Perform Night Audit functions, review related reports, and produce audit reports.Prepare and distribute reports as required.Handle special guest requests.Participate in meetings to foster positive employee relations and promote morale and productivity.Attend all required hotel meetings and training sessions.Participate in Manager on Duty (MOD) coverage as required.Qualifications
Minimum 5 years of progressive experience in a hotel or related field; or a 2-year college degree with at least 3 years of experience; or a 4-year degree with at least 1 year of experience.Previous supervisory experience.Proficiency in Windows, approved spreadsheets, and word processing.Willingness to work long hours when required.Ability to lift up to 10 pounds occasionally; otherwise sedentary work.Effective verbal and written communication skills with all levels of staff and guests.Ability to listen, understand, and clarify concerns.Strong multitasking and prioritization skills.Attentive, friendly, courteous, and service-oriented attitude.Reliable attendance and high personal grooming standards.Adherence to hotel standards and regulations for safety and efficiency.Problem-solving skills, including anticipation and prevention of issues.Ability to analyze complex information and maintain confidentiality.Perform other duties as assigned by management.#J-18808-Ljbffr
