Task Force Guest Services Manager - Davidson Hospitality Group : Job Details

Task Force Guest Services Manager

Davidson Hospitality Group

Job Location : Newington,CT, USA

Posted on : 2025-05-13T00:54:46Z

Job Description :
Property Description

Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida, offering exciting job opportunities for enthusiastic individuals seeking a rewarding career in hospitality. As part of the Wyndham Grand brand, known for delivering exceptional guest experiences, employees work in a fast-paced, dynamic environment with opportunities for growth and development. Opportunities include guest services, food and beverage, housekeeping, and event planning, catering to a wide range of skills and interests. Located on one of the world's most famous beaches, Wyndham Grand Clearwater Beach provides a stunning work setting with breathtaking views of the Gulf of Mexico. Joining our team means becoming part of a passionate group of hospitality professionals dedicated to creating unforgettable guest experiences in a picturesque destination.

Overview

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment? We are seeking a motivated, guest-focused individual to join us as a Guest Services Manager. In this role, you will oversee daily operations of the guest services department, ensuring top-tier service and satisfaction. If you have hospitality talent, leadership skills, and a desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and join our dedicated team.

Key Responsibilities:

  • Manage and lead the guest services team, including front desk, concierge, and bell staff
  • Ensure smooth check-in and check-out processes
  • Handle guest inquiries, concerns, and requests professionally and promptly
  • Train and mentor staff to deliver exceptional service
  • Monitor and respond to guest feedback and reviews
  • Collaborate with other departments to enhance guest experience
  • Implement and maintain service standards and procedures
  • Resolve guest complaints to ensure satisfaction
  • This role offers the chance to lead a team committed to outstanding service, create memorable experiences, and contribute to our hotel's success. We provide a competitive salary, comprehensive benefits, and career growth opportunities. Join us to be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to help us craft unforgettable moments for our guests.

    Qualifications
    • Bachelor's degree in Hospitality Management or related field preferred
    • Experience in guest services or hotel management
    • Excellent communication and interpersonal skills
    • Strong leadership and team management abilities
    • Proven ability to deliver exceptional guest service
    • Attention to detail and multitasking skills in a fast-paced environment
    • Proficiency in hotel management software and technology
    • Positive attitude and passion for creating memorable guest experiences
    Benefits

    Davidson Hospitality Group is an award-winning hospitality management company overseeing hotels, restaurants, and entertainment venues across the US. As a trusted partner for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style combined with the experience of a larger company. The company's heritage of delivering value is reflected in its comprehensive benefits program, designed to enrich the lives of team members and their families.

    • Multiple tiers of medical coverage
    • Dental & vision coverage
    • 24/7 Teledoc service
    • Free medications for maintenance
    • Pet insurance
    • Hotel discounts
    • Tuition reimbursement
    • Paid time off (vacation, sick, bereavement, holidays)
    • 401K match

    Working at Davidson is more than a job—it's a calling. It's a chance to redefine quality hospitality and make a difference in our guests' experiences. Davidson is an equal opportunity employer, and we participate in E-Verify. Pre-employment drug testing and background checks are required.

    #J-18808-Ljbffr
    Apply Now!

    Similar Jobs ( 0)