Systems Troubleshooter II - GEA : Job Details

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group in York, PA is searching for a Systems Troubleshooter II to join our team! This role will provide issue resolution on complex electrical and mechanical equipment and components as it relates to the system and deliver it to customers or end users via phone or email and for other departments within service. The Troubleshooter documents issues and conversations with customers and company technicians for tracking issue resolution progress and learning opportunities and follows-up on all open issues as directed.

Responsibilities:

• Assists supervisor and other system troubleshooters with accurate issue resolution and coordination of problem jobs involving company equipment

• Provides excellent technical support via phone and email to customers and company technicians while using multiple computer programs to identify solutions at the compressor package level, displaying full knowledge of complex instruments and components, subsystems, and their relation to each other.

• Assists in examining complex electrical and mechanical equipment issues and provides input for product and process improvements

• Delivers recommendations and procedural instructions for routine maintenance, preventative measures, and standard / pre-defined repair interventions

• Develops procedural instructions for new equipment and maintenance standards.

• Documents issues and conversations with customers and company technicians for tracking issue resolution progress and learning opportunities and follows-up on all open issues as directed

• Performs other duties as assigned

Your Profile / Qualifications

Minimum Requirements:

• High school diploma or GED required.

• Associate or Bachelor's degree in related field preferred.

• Trade / Technical school certification refrigeration highly preferred.

• Minimum of 5 years' experience in the refrigeration industry or related complex troubleshooting field.

• Strong mechanical and electrical aptitude

• Capable of reading P&IDs and electrical schematics

• Complete knowledge of the refrigeration cycle and major system components and subsystems

• Advanced knowledge of screw and piston type compressors and their packages

• Advanced operational understanding and identification of mechanical and electrical components (ex: valve types, level control, etc)

• Demonstrated ability to use data and analytics to help drive decision-making, problem solving, and root cause analysis

• Demonstrated strong computer skills including proficiency in Microsoft Office, ERP and CRM applications

The typical base pay range for this position at the start of employment is expected to be between $66,000.00 - $92,000.00 per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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