Systems Engineer - Randstad : Job Details

Location: Merrimack, NH (Ideally) Westlake, TX (can consider) Required Skills: Bachelor's degree in Computer Science or equivalent 6 years hands-on experience as a systems engineer. Design, build and maintain Amazon Connect Contact Flows and routing logic. Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB location: Merrimack, New Hampshire job type: Contract salary: $72 - 73 per hour work [ \r\n\t. Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management\r\n\t. Manage call recording, error handling, and failover routing logic\r\n\t. Configure and maintain queues, routing profiles and hours of operation\r\n\t. Troubleshoot call logs using Cloud. Watch and optimize routing for performance\r\n\t. Provide documentation, knowledge transfer, and architectural guidance to internal teams\r\n\r\n ][ \r\n\t. Work cross-functionally with internal teams (cloud, security, telephony, support) as need...Systems Engineer, Systems, Engineer, Technology, Staffing