Systems Engineer II - Service Global : Job Details

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Title: Systems Engineer II Location: US - CA - FremontJob Description:

• The Systems Engineer owns the success of specific dataset collections where external participants are brought into the collection space to go through specific capture protocols.
• This role is accountable for delivering data to our downstream partners at the agreed-upon quality bar and schedule and is responsible for understanding and negotiating these standards.
• We work with various research and engineering teams to take an intake request through to completion of data packets delivered.
• Our site location is geared towards more mature data collections, and this role will focus on systems stability and operational throughput.
• Systems optimization is indexed towards operational flow improvement and analyzing variables we can tune to remove friction from collection operations.

Role & Responsibilities:

• Project Intake: Scope expected site or room changes for a new collection based on requirements, communicating risk areas and complexity that could impact timelines.
• System Development: Work with partner teams to execute collection room changes, integrating any required systems into the collection environment.
• Test Collection: Partner with engineering team to pull functional software/firmware build candidates for testing in the final site location, providing the final sign off with operations that the systems are ready for production
• Collection Training & Ramp: Work with engineering teams and support staff to generate standard operating procedures for a collection and provide training to extended support staff tasked with conducting collections.
• Collection at Scale: Drive the analysis and resolution of issues affecting throughput and quality.

Qualifications:

• BS in one of Systems/Computer/Electrical/Mechanical Engineering
• 2-4 years proven experience identifying and resolving HW/SW production issues in the field
• Experience in: Command line interfaces, network systems, server systems, control systems
• Ability to engage on ambiguous issues not contained in existing troubleshooting guides
• Determine next steps towards root cause analysis
• Work with partners to execute system level changes to prevent continued incident occurrence
• Component power and trigger signal analysis through use tools like an oscilloscope
• Parsing system & software logs as part of root cause analysis
• Basic understanding of cameras and lenses
• Experience with motion capture, multi-camera systems, time synchronization, robots is a plus
• Excellent communication and partnership skills, particularly within production environments where time is the primary currency

Mandatory Skills 2-4 years proven experience identifying and resolving HW/SW production issues in the field Experience in: Command line interfaces, network systems, server systems, control systems