Systems Engineer/Consultant - ZipRecruiter : Job Details

Overview

The Summit Business Technologies managed services team is seeking an experienced Systems Engineer with consulting skills to support customers in the greater Baltimore / Washington DC area.

The Managed Services team provides information technology support and managed services for businesses and institutions across a number of industries covering a wide range of operating environments.

Core competencies include Microsoft 365, Microsoft Azure, Windows Servers and Systems, virtualization infrastructure, disaster recovery planning, risk mitigation, technology budgeting and forecasting, and compliance. Our engineers are part of a team which designs, installs, and supports solutions built on established, trusted technologies.

Description of Duties

The Systems Engineer will assist with design and implementation of solutions and provide ongoing operational support and advice for customers' information systems with onsite requirements.

The engineer will resolve Support Desk tickets. This candidate will report to the head of the Managed Services team and work alongside other systems engineers and Support desk staff. This is a client-facing position and excellent communication skills are essential.

Responsibilities

• Provide timely and competent response to technology support request
• Provide quality Microsoft 365, desktop, server, and network-level support
• Communicate technical information effectively to clients and internal management
• Configure LAN and WAN topologies, server staging, and deployment
• Provide Tier 2 and Tier 3 Support

Required Technical Skills

• Minimum of a two-year degree preferably with emphasis on information systems or technology management (Or the equivalent combination of experience and training)
• Five years of experience in technical customer support
• Excellent communication skills
• Minimum of 8 year's experience performing systems and network troubleshooting
• Extensive knowledge of workstation operating systems, applications, networks and networking technologies, as well as technology management tools
• Expert knowledge of Windows server and desktop operating systems, e-mail systems, firewalls and network security

Nice to have

• Experience with Microsoft 365, Microsoft Azure, VMware
• Extensive experience working with and knowledge of products provided by leading technology providers, e.g. Microsoft, HP, Dell, SonicWall, Datto, StorageCraft
• Managed services experience, e.g. ConnectWise Automate, Kaseya
• Vendor certifications, e.g. MCSE, CCNA, CSSA