Systems Analyst - EDI Staffing : Job Details

As a System Analyst, you will be a key contributor to our company's IT ERP/TMS services and peripheral ecosystems, including API/EDI, integration, PO management, etc.What we're looking for...Systems Analyst with 3-7 years of experience in related fields.Conversational Mandarin is a plus!What you will do:Engage:Engage with stakeholders to ensure system quality and solution requirementsDefine and drive voice of customer (VOC) routines to continuously collect service feedbackCollaborate with internal teams and external trading partners to address EDI or API-related queries/issuesCommunicate service and project statuses with business users and global IT teamsDrive Business and IT reviews to confirm business development priorities and requirementsReview business requirements review and technical qualifications to ensure technical feasibility, development timelines and costsDesign & Build:Collaborate with product owner(s) and project managers to deliver solutionsAnalyze business requirements, recommend solutions, and build/facilitate solution design & implementation with third-party or internal developersDrive the implementation of new enhancements or upgrade of existing systems (EDI systems, PO management system, or ERP customizations)Tech Watch to research and recommend enhancements to existing systems and processes to improve efficiency and quality of dataOperate & Improve:Maintain and improve the day-to-day operations for services (API/EDI, PO management, and ERP), including:Managing resolution of incidents and escalation to supplier or internal development teamsMonitor and maintain service health and availabilityManage enhancements and change requests as part of delivery routineFacilitate, diagnose, and/or resolve major incidents and emergency changeMaintain and improve on knowledge artefacts (user training, service desk training, business requirement and system documentation, policy and procedures, trading partner guides and process flows)Ensure compliance and quality of system performance with business requirementsWho you are:You are comfortable communicating with stakeholders across different departments and levels; able to communicate with both technical and non- technical stakeholdersYou can navigate complex environments, understand issues, and break tasks into manageable steps independently.You have excellent problem-solving and analytical skills to analyze and derive the root cause of issues.You are strong in analyzing complex business processes, identifying requirements, understanding data structures, identifying patterns, and proposing appropriate solutionsWork schedule:New York Office: 9 am-6 pm EST (Hybrid)Work Experience & EducationBachelor's degree or higher in computer science, information technology, or a related field3-7 years of experience in related fields (EDI / API, B2B Integration, PO Management, and IT ERP systems analysis and operations support roles)Knowledge and experience in the following domain:Experience in logistics / supply chain industryExperience in accounting, finance or brokerage (preferred)Proficiency in EDI mapping, translation, and communication softwareEDI standards and protocols (X12, EDIFACT, etc.)Advanced knowledge of software programming and coding languages (XML, SQL, Java...)PO Management Solutions (Lognet, etc)ERP (CargoWise preferred, SAP, etc.)Automation experience (RPA UI Path preferred, process mining, etc.)IT Service Management (ITIL preferred, Agile)IT Project Management (PMP, Agile)Salary Range$100,000-$120,000 annually based on education and experience level.