Systems Administrator (Systems Analyst V) - Capps : Job Details

Job Description MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems. Core Values: • We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students. • We are People-Centered: We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students. • We are Learners: We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students. • We are Servant Leaders: Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them. New hires, re-hires, and internal hires will typically receive a starting salary between the posted minimum and the average pay of employees in their same classification. Offers will be commensurate with the candidate's experience and qualifications and will thoughtfully consider internal pay equity for agency staff who perform similar duties and have similar qualifications. The top half of the posted salary range is generally reserved for candidates who exceed the requirements and qualifications for the role. The maximum salary range is reserved for candidates that far exceed the required and preferred qualifications for the role. Position Overview The Systems Administrator reports to the IT Operations Manager and works within the Technology Operations Division. This position performs IT support work within the Texas Education Agency. This role performs advanced (senior level) computer systems administration work that involves troubleshooting and solving complex problems with IT systems, automating processes using scripting languages, creating procedures, forecasting resource needs, improving and updating existing IT systems, and designing and implementing new IT systems. This position is an individual contributor role, with considerable latitude for the use of initiative and independent judgment. Occasional overtime and/or a flexible schedule may be required as needed to meet required deadlines. Flexible work location within the state of Texas may be considered for qualified candidates. Please note that a resume is a required attachment for applying to this position. Incomplete applications will not be considered. Applicants who are strongly being considered for employment must submit to a national criminal history background check. Essential Functions Job duties are not limited to the essential functions mentioned below. You may perform other functions as assigned. 1. Cloud Administration: Configures and manages Microsoft 365 and other cloud platform environments to meet the organization's needs; creates and implements strategies and plans to migrate on-premises data and systems to the cloud. 2. Server Administration: Administers and maintains an enterprise IT environment, consisting primarily of Microsoft Windows Servers. 3. Customer Service: Ensures that all customers' tickets, opened in Jira Service Desk, are resolved and closed in a timely manner, based upon set service-level agreements. 4. Project Work: Works to complete IT projects as assigned by the supervisor. Work should be completed within the agreed-upon timeline to ensure projects stay on track and meet delivery due dates. Qualifications: Minimum Qualifications• Education: Graduation from an accredited four-year college or university • Experience: At least four (4) years of experience as a systems administrator within an enterprise IT environment; must also possess at least one (1) year of hands-on experience performing cloud administration within either Microsoft/Office 365, Google Workspace, or another popular cloud platform environment • Substitutions: Each additional year of related experience above the required minimum may substitute for education on a year-for-year basis. Other Qualifications • Share the belief that all Texas students can achieve at high levels and are able to succeed in college, career, or the military • A desire to self-reflect, give/receive feedback and continuously improve • Experience administrating a Microsoft 365 environment preferred • Experience administrating Active Directory Domain Services preferred • Experience using a Help Desk system to resolve customers' requests in a timely manner preferred • Experience using monitoring software and actively responding to alerts preferred • Ability to act as a technical escalation point for others, to help resolve technically challenging issues • Skilled at documenting processes and procedures • Ability to communicate effectively with individuals at varying technical levels, using both verbal and written communication skills • Ability to exercise sound judgment and discretion in handling confidential information • Willingness and ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age or veteran status, unless an applicant is entitled to the military employment preference. To review the Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces to each job classification series in the State's Position Classification Plan (provided by the State Auditor's Office), please access the Military Crosswalk (occupational specialty code) Guide and click on the military occupational category that corresponds with the state classification in this job posting title. This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency. No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted. Please add [email protected] and @tea.texas.gov to your safe senders list to ensure you receive email notifications from our talent acquisition team and/or hiring division regarding your candidacy.