Systems Administrator - Softworld, a Kelly Company : Job Details

Job Title: Systems Administrator Job Location: Cincinnati Ohio 45249 Onsite Requirements:

• 5 years managing identity management platforms
• 3 years' service desk tier 2 or higher
• RMM and/or Intune experience

Job Description:

• We are seeking a dedicated System Administrator to manage and support the internal Rally point IT physical infrastructure (Servers, switches, firewalls, & workstations) and cloud infrastructure (Azure, EDR, RMM, PSA, and client applications) as well as the infrastructures of our MSP clients.
• You will be responsible for ensuring system reliability, security, and compliance with healthcare regulations, SOC II, PCI, and ISO 27001:2015, while proactively addressing technical challenges to minimize downtime and enhance overall operational efficiency.

Responsibilities:

• Maintain and configure the operation of computer systems and servers to ensure optimal performance.
• Install and upgrade computer components and software as needed to keep systems current and secure.
• Troubleshoot hardware and software errors by performing diagnostic testing and applying effective solutions.
• Document problems and solutions appropriately to maintain clear records for future reference.
• Perform backup operations and implement appropriate processes for data protection and disaster recovery.
• Participate in reporting activities for internal stakeholders and clients.
• Oversee desktop and helpdesk support efforts, ensuring that all applications, workstations, and equipment problems are resolved in a timely manner.
• Identify any problems in the system, anticipate potential issues, and repair systems and software when necessary.
• Facilitate internal training for associates as well as client-facing training classes
• Set up new users and provide them with access to the intranet and other necessary resources.
• Manage and maintain file servers to ensure data availability and security.
• Operate the organization's firewall to protect against unauthorized access and cyber threats.
• Manage internal/external EDR deployments and configurations.
• Monitor the internet connection for security risks and take preventive measures.
• Employ the latest security protocols to safeguard organizational data and systems.
• Monitor the local area network (LAN) for threats, errors, or performance issues.
• Perform other work-related duties as assigned to support IT operations and organizational goals.

Minimum Qualifications & Experience:

• Bachelor's degree in computer science or equivalent experience
• 5 Years managing identity management platforms (Azure, Google Workspace, etc.)
• 1 Year deploying applications through RMM and/or Intune
• 3 Years of Service Desk Support at a Tier 2 or higher level
• 1-2 Years of physical infrastructure device management/configuration
• 2 Years of technical documentation management and creation
• 1 Year of application integration with the use of APIs
• 1 Year of EDR/AV deployment, management, and risk mitigation
• 1 Year of active change control participation
• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**