Systems Administrator - Softworld : Job Details

Job Title: Systems Administrator Job Location: Cincinnati Ohio 45249 Onsite Requirements: 5 years managing identity management platforms 3 years' service desk tier 2 or higher RMM and/or Intune experience Job Description: We are seeking a dedicated System Administrator to manage and support the internal Rally point IT physical infrastructure (Servers, switches, firewalls, & workstations) and cloud infrastructure (Azure, EDR, RMM, PSA, and client applications) as well as the infrastructures of our MSP clients. You will be responsible for ensuring system reliability, security, and compliance with healthcare regulations, SOC II, PCI, and ISO 27001:2015, while proactively addressing technical challenges to minimize downtime and enhance overall operational efficiency. Responsibilities: Maintain and configure the operation of computer systems and servers to ensure optimal performance. Install and upgrade computer components and software as needed to keep systems current and secure. Troubleshoot hardware and software errors by performing diagnostic testing and applying effective solutions. Document problems and solutions appropriately to maintain clear records for future reference. Perform backup operations and implement appropriate processes for data protection and disaster recovery. Participate in reporting activities for internal stakeholders and clients. Oversee desktop and helpdesk support efforts, ensuring that all applications, workstations, and equipment problems are resolved in a timely manner. Identify any problems in the system, anticipate potential issues, and repair systems and software when necessary. Facilitate internal training for associates as well as client-facing training classes Set up new users and provide them with access to the intranet and other necessary resources. Manage and maintain file servers to ensure data availability and security. Operate the organization's firewall to protect against unauthorized access and cyber threats. Manage internal/external EDR deployments and configurations. Monitor the internet connection for security risks and take preventive measures. Employ the latest security protocols to safeguard organizational data and systems. Monitor the local area network (LAN) for threats, errors, or performance issues. Perform other work-related duties as assigned to support IT operations and organizational goals. Minimum Qualifications & Experience: Bachelor's degree in computer science or equivalent experience 5 Years managing identity management platforms (Azure, Google Workspace, etc.) 1 Year deploying applications through RMM and/or Intune 3 Years of Service Desk Support at a Tier 2 or higher level 1-2 Years of physical infrastructure device management/configuration 2 Years of technical documentation management and creation 1 Year of application integration with the use of APIs 1 Year of EDR/AV deployment, management, and risk mitigation 1 Year of active change control participation 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future