System Support Specialist - Marvel Medical Staffing : Job Details

Objective: We are seeking a detail-oriented and proactive Systems Support Specialist to join our team. The Systems Support Specialist will play a key role in supporting our internal technology operations, including help desk support, system automations, dashboard creation, employee onboarding/offboarding, and other day-to-day IT functions. Key Responsibilities:System Support

• Respond to and resolve technical support requests via ticketing system (hardware, software, network, access issues, etc.)
• Provide remote support to employees as needed
• Assist in creating automations and workflows to improve operational efficiency

Dashboards and Reporting

• Build and maintain dashboards using tools such as Power BI, Snowflake, etc.
• Generate regular system performance and incident reports

User Onboarding & Offboarding

• Set up and decommission user accounts, email, access permissions, and devices
• Maintain records of IT asset assignment and user configurations

Cybersecurity Support

• Conduct security awareness tasks such as phishing simulations
• Assist in monitoring suspicious activity and reporting incidents

Systems Maintenance

• Perform routine software updates, backups, and basic troubleshooting
• Support the implementation of new tools and systems

Documentation & Process Improvement

• Document IT procedures and user guides
• Identify opportunities for process improvements within business systems operations

Required Education/Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Associate's or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
• 1-3 years of experience in an IT support or help desk role
• Familiarity with ticketing systems (e.g., Asana, Freshservice, etc.)
• Basic knowledge of automation tools (Zapier, Power Automate, etc.)
• Experience with data visualization and reporting tools (Excel, Power BI, Google Sheets, etc.)
• Understanding of user provisioning in cloud environments (Microsoft 365, Google Workspace, etc.)
• Knowledge of coding languages is a plus
• Foundational understanding of cybersecurity best practices
• Excellent communication and customer service skills
• Ability to multitask and manage priorities in a fast-paced environment

Location Notes: This is a primarily remote position. However, this person must reside within 2 hours of the Omaha, Nebraska area as some travel to Omaha will likely occur. We approximate that this travel will take place roughly 1-2 times per month. This travel is for managing of assets such as laptops and mailing out any equipment we have on hand when needed. Benefits:

• Competitive pay package including a salary range of $65,000 to $70,000 annually.
• Development opportunities to grow your skills in all areas of IT and Business Systems.
• Inclusive and collaborative team culture.
• Medical, dental, vision, and ancillary insurance options.
• 401k programs including both pre-tax and Roth contribution options.
• Remote first approach. In fact, our entire company is remote.
• Tuition assistance program at Bellevue University which offers amazing online programs for associates, bachelors, masters, and doctoral degrees.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.