System Service Representative Poughkeepsie, New York - IBM : Job Details

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your role and responsibilities

System Service Representatives are:

• The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services, as required by the Client;

• Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation;

• Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;

A System Service Representative may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. Local travel in the assigned and possibly adjacent territory is required throughout the week in support of Client's needs. Skills will begin with laptop, desktop, and printers, but the employee will have the opportunity to expand their skill set to include x86 Server, Networking, and Storage support.

Required technical and professional expertise

All applicants must have a valid driver's license and access to a reliable vehicle.

Candidates should be ready to:

• Drive customer satisfaction by providing exceptional technical support.

• Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.

• Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

Preferred technical and professional experience

Previous customer service experience, preferably in the technical / IT industry is preferred, but not required.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.