System Reliability Engineer - Metaphor Services : Job Details

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Job Title: Sr System Reliability Engineer (SRE)

Location: Overland Park, KS

The Sr System Reliability Engineer (SRE) improves and protects the software and systems behind all IT services, including management of scalability, availability, latency, performance, security, and capacity, and delivering of software faster, better, and cheaper. From designing & maintaining Continuous Integration Continuous Delivery Pipelines to building the next generation of applications, the SRE's enable great customer experience and product innovation by continuous improvement of operational support.

Responsibilities:

• Protect and ensure the stability of the operational systems as well as maintain the integrity of the data they contain.
• Plan, coordinate, and execute configuration changes and code deployments to the supported systems.
• Assist in determining the impact of operational issues to our customers, both internal and external, and provide input into their resolution via data extraction and quantification.
• Coordinate and prioritize all escalated activities, implementation of system upgrades, system enhancements, and production outages.
• Assess critical path and assist in implementation of any project required by the business.
• Regular working hours Monday – Friday is 7 AM PT to 4 PM PT
• Occasional on-call support will be required.
• Coordinate support with offshore teams (i.e. on call hand off).
• Participate in complex troubleshooting efforts requiring multiple teams and disciplines for recovery and root cause investigation.
• Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CICD, configuration management, etc. for prod and non-prod environments.
• Perform environment management for Cisco UCCE and Verbio ASR systems as well as containerized applications and microservices in a custom Kubernetes environment
• Research tools to provide improved observability in Speech applications
• Deliver software to improve the availability, scalability, latency, resilient (Active/active, active/passive) and efficiency of IT services with 99.99% availability.
• Create, manage, and use dashboards for continuous monitoring and health check of applications and the underlying infrastructure, improve the quality of services using the monitoring feedback for production and non-production environments.
• Contribute to the future improvement of software delivery processes and operations, e.g., cloud enablement and use of microservices with containerization.

Required Qualifications:

• 5 years of overall experience as SRE engineer or a similar role
• Working experience in one or more of: Java, Spring boot, Go, or scripting experience in Shell, Perl, or Python.
• 2 years of experience in gitlab Trunk based development, environment automation and management, docker, Helm, Config Maps, Config Secret Handling & encryption, memory, CPU management and application tuning in k8s or other containerized environments.
• Working knowledge of Proxy's and Gateways, Token implementation and management for authentication via proxies, load balancing principles with application proxies and other Software Load Balancer (SLB) and Local Traffic Manager (LTM) solutions.
• Working knowledge of container orchestration solutions such as Kubernetes, AWS, Azure, etc..
• Working knowledge and understanding of the principles of Infrastructure as a Service (IAAS), Platform as a Service (PAAS), and Container as a Service (CAAS) solutions
• Knowledge of Application Performance Monitoring (APM) tools like AppDynamics; logging, analyzing, and writing complex queries in Splunk; setting observability in Grafana, Prometheus, AppD, etc…
• Experience working in Agile and DevOps environments

Nice to have Qualifications

• Strong experience in supporting and maintaining Speech IVR systems, Cisco and/or Avaya are a plus
• Background on DevOps tools such as Ansible, Chef, and Puppet, will be a plus.
• Certifications in Cisco, Avaya, or similar Telecom platforms is highly desired
• Experience creating and using automated testing and deployment tools
• Powershell and SQL scripting experience a plus
• Programming fluency is a plus (Java, Spring boot)

Thanks & Regards

Sr.Technical Recruiter

Email - [email protected]

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionEngineering and Information Technology
• IndustriesBusiness Consulting and Services

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