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Job Summary
We are seeking a proactive and technically skilled Support Engineer to join our Internal IT team in the Atlanta office. This role is critical in ensuring the smooth operation of end-user systems, resolving technical issues, and supporting infrastructure stability. You will be the go-to person for hands-on support in the office and collaborate with global IT teams to maintain high service standards.
Key Responsibilities
- Provide first- and second-line support for hardware, software, and network issues.
- Troubleshoot and resolve incidents related to laptops, printers, docking stations, and peripherals.
- Maintain and monitor network infrastructure in collaboration with remote teams.
- Support onboarding/offboarding processes including device setup and user access provisioning.
- Document solutions and contribute to internal knowledge bases.
- Participate in IT projects and office improvement initiatives.
- Maintain a strong security mindset by following best practices in access control, device management, and data protection. Proactively identify and report potential vulnerabilities or risks.
- Assist with the management and maintenance of IT asset inventory.
- Provide training and guidance to end-users on best practices and new technologies.
- Collaborate with vendors to resolve hardware and software issues.
- Soft Skills
- Team player with a collaborative mindset and willingness to support colleagues across departments.
- Self-starter who can work independently and manage multiple priorities with minimal supervision.
- Strong communicator who can explain technical issues clearly to non-technical users.
- Problem-solver with the ability to think critically and troubleshoot effectively.
- You have a good knowledge of
- Troubleshooting Microsoft Windows 11.
- TCP/IP networking.
- Microsoft 365 ecosystem.
- Especially Teams, Sharepoint, Onedrive and Outlook.
You are familiar with
- Printers
- Following up on monitor alerts
Knowledge of the following are an asset:
- PowerShell Scripting
- Purview experience
Seniority level
Employment type
Job function
- Job functionInformation Technology
- IndustriesBusiness Consulting and Services
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