System Engineer - Itineris : Job Details

System Engineer

Itineris

Job Location : Atlanta,GA, USA

Posted on : 2025-08-14T00:57:22Z

Job Description :

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Job Summary

We are seeking a proactive and technically skilled Support Engineer to join our Internal IT team in the Atlanta office. This role is critical in ensuring the smooth operation of end-user systems, resolving technical issues, and supporting infrastructure stability. You will be the go-to person for hands-on support in the office and collaborate with global IT teams to maintain high service standards.

Key Responsibilities

  • Provide first- and second-line support for hardware, software, and network issues.
  • Troubleshoot and resolve incidents related to laptops, printers, docking stations, and peripherals.
  • Maintain and monitor network infrastructure in collaboration with remote teams.
  • Support onboarding/offboarding processes including device setup and user access provisioning.
  • Document solutions and contribute to internal knowledge bases.
  • Participate in IT projects and office improvement initiatives.
  • Maintain a strong security mindset by following best practices in access control, device management, and data protection. Proactively identify and report potential vulnerabilities or risks.
  • Assist with the management and maintenance of IT asset inventory.
  • Provide training and guidance to end-users on best practices and new technologies.
  • Collaborate with vendors to resolve hardware and software issues.
  • Soft Skills
  • Team player with a collaborative mindset and willingness to support colleagues across departments.
  • Self-starter who can work independently and manage multiple priorities with minimal supervision.
  • Strong communicator who can explain technical issues clearly to non-technical users.
  • Problem-solver with the ability to think critically and troubleshoot effectively.
  • You have a good knowledge of
  • Troubleshooting Microsoft Windows 11.
  • TCP/IP networking.
  • Microsoft 365 ecosystem.
  • Especially Teams, Sharepoint, Onedrive and Outlook.

You are familiar with

  • Printers
  • Following up on monitor alerts

Knowledge of the following are an asset:

  • PowerShell Scripting
  • Purview experience
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesBusiness Consulting and Services

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