System Engineer II and#x2013; ITSM Problem Management - Walgreen Company : Job Details

Manages the resolution of major incidents and problems within the IT environment. The role includes managing the problem investigation process, ensuring that problems are correctly identified and resolved in a timely manner, and that correct and adequate workaround solutions and/or permanent fixes are made available to the business as well as lessons learned, and preventive actions are identified and completed. Provides systems engineering support for any area within Technology. Job Responsibilities:Performs and implements the daily operational activities of the Technology engineering work function. This work may include responsibilities to deploy, operate, scale, tune and troubleshoot server systems, website, app infrastructure and/or other systems. Monitors, evaluates and troubleshoots components and subcomponents of networked and other systems for reliability, performance, security and compliance. Implements necessary fixes to ensure continuous operation. Participates in installing,...IT, Engineer, Management, Technology, Healthcare, Technical