System Analyst - CITY OF LAKELAND : Job Details

System Analyst

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System Analyst

Salary

$87,583.96 - $131,376.47 Annually

Location

Employment Services, FL

Job Type

Full Time Regular

Job Number

2137-10

Department

Information Technology

Division

IT Application Deve & Support 170#######

Opening Date

08/15/2025

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

NA

• Description

• Benefits

• Questions

GENERAL DESCRIPTION OF CLASS

Under the general direction of the IT Applications Services Manager, this position provides technical support in areas such as business analysis, project management, requirements development, documentation, and system maintenance. This role may include supervisory responsibilities, managing staff, completing timely performance reviews, and addressing team conflicts. In addition, this role oversees application testing, implementation, and upgrades and ensures quality control for application development, integration, and support work. With considerable latitude for independent judgment, this position may also serve as a Customer Advocate or Project Manager. Performance is evaluated based on leadership effectiveness, project outcomes, and adherence to established goals and policies.

This posting is Continuous and can close at ANY TIME WITHOUT NOTICE.

ESSENTIAL FUNCTIONS

• Performs project management duties for assigned software/applications projects.

• Identifies project scope, milestones, and sequence of project steps/actions; creates and maintains project deadlines; documents and communicates project status.

• Prepares reports on project status and submits to management.

• Acts as DoIT team manager for assigned business applications.

• Provides technical expertise and guidance to other staff members.

• Leads preparation efforts for Request for Proposal's (RFPs) for new applications/systems, define system specifications and technical requirements, review the RFP responses from vendors and provide recommendations regarding the vendor selection.

• Assists the IT Applications Manager with vendor and contract administration for assigned applications.

• Engages with vendors to resolve operational issues and coordinates maintenance, upgrades, and patching activities.

• Acts as an application administrator for assigned applications, maintains systems security, and creates required reports, integrations, and data translations.

• Troubleshoots assigned applications/systems and resolves software application issues that prevent clients from accessing or using the application.

• Develops test plans, tests prototype applications and works through operations problems. Installs and configures software/applications, including Commercial Off-the-Shelf (COTS) applications.

• Provides equivalent support for off-premise and cloud-based systems/applications.

• May be required to work alternate hours, as necessary for the efficient operation of the department.

• Position is designated as Mission Critical by Department.

ADDITIONAL FUNCTIONS

• May help prepare the annual budget by preparing purchase, maintenance, and other cost information as directed.

• Performs other assigned work as directed.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)

• Bachelor's degree from an accredited four (4) year college or university.

• Seven (7) years of responsible experience in management information systems, including computer hardware, programming, and system design.

• One (1) year of team leadership experience.

An equivalent combination of education, training, and experience that provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.

SPECIAL REQUIREMENTS

• Must possess a valid driver's license.

• Must maintain a valid telephone number.

• May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to maintain constructive and professional relationships with customers and coworkers.

• Ability to build collaboration environments with customers and coworkers.

• Extensive knowledge of computer software and hardware, management information systems, and systems development life cycle and process improvement.

• Ability to learn the operation of the City, its departments, and their functions.

• Ability to apply new technology and developments to meet the City's needs.

• Ability to learn and apply project management principles, practices, and techniques.

• Knowledge of industry standards for IT development and deployment.

• Ability to communicate effectively, both verbally and in writing.

• Ability to interact and maintain effective relationships to accomplish the required tasks.

• Ability to be a self-starter with a strong willingness to learn in a challenging work environment.

• Ability to stay abreast of new technology and apply it to meet the City's future needs.

• Effective skills in business, system, and process analysis.

• Ability to manage multiple, changing dependencies in performing the position of system liaison.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Requires sedentary work that involves walking or standing some of the time, exerting up to 10 pounds of force regularly, and routine keyboard operations.

• The job risks exposure to no significant environmental hazards.

• The job requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including junk folders. Test times and locations to be announced.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE.

City of Lakeland

2024 Summary Sheet

Annual Leave

Annual leave is accumulated bi-weekly and based upon years of service as follows:

Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*

Sick Leave

Sick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.

*NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.

Sick Leave Pool

Allows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.

For more information contact Amanda Kaiser at 834-8768

Family & Medical Leave

Federal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.

For more information contact Dawn Justice at 834-6038.

Pension Plan

Provision for retirement income requiring mandatory participation for full-time regular employees.

Defined Benefit Plan:

Plan C Employee 4.16%

Employer 15.66%

OR

Defined Contribution Plan:

Executives, New Hires aged 52 and older, and Fire/Police Recruits

Employee 8.5% or 11% per election upon hire

Employer 15.39%

Deferred Compensation 457 Plan:

A voluntary plan that is invested in mutual funds. The Employees' Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.

Maximum contribution for 2025 is $23,500; employees age 50 or older can also add a catch-up amount of $7,500; employees age 60-63 can also add a catch-up amount of $11,250.

Additionally, a match of up to 5% of salary is offered by the City in Plan C.

Holidays

Twelve (12) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.

Funeral Leave

Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.

Jury/Witness Duty

Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.

Military Leave

Allows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some type of reserve status for the United States Armed Forces. (see policy manual for additional information).

Maternity Leave

Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.

Leave of Absence Without Pay

Written requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.

Longevity Pay

Tuition Reimbursement

Program provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of C or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.

For more information, contact Melissa Yelnick at 834-6844.

Suggestion Awards

A program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.

For additional information, contact Employee Engagement and Development at 834-6837.

Direct Deposit of Paycheck (refer to handout in new employee folder)

An account must be established with the institution of your choice prior to signing up for direct deposit.

Uniforms/Equipment

Uniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.

Parking

Free while at work.

Break Periods

Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.

For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797.

For Information on Retirement Benefits, contact the Retirement Services Department at 834-8765 or 834-8797.

For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-###-####.

01

Please indicate your highest level of education.

• Less than a High School Diploma or GED

• High School Diploma or GED

• Some College - less than 30 credit hours

• Some College - 30 credit hours, but less than 60 credit hours

• Associate's Degree or 60 credit hours

• 90 Credit Hours

• Bachelor's Degree or 120 credit hours

• Master's Degree

• Doctorate Degree

02

Please indicate your years of responsible experience in management information systems, including computer hardware, programming and system design.

• No experience

• Some experience, but less than 1 year

• At least 1 year, but less than 3 years

• At least 3 years, but less than 5 years

• At least 5 years, but less than 7 years

• At least 7 years, but less than 13 years

• At least 13 years, but less than 16 years

• At least 16 years, but less than 19 years

• 19 years or more

03

Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the Work Experience section of this job application.

04

Do you have one (1) year of team leadership experience?

• Yes

• No

05

Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the Work Experience section of this job application.

06

Please indicate which type of valid driver's license you possess.

• Florida driver's license

• I have an out-of-state driver's license

• I do not have a valid driver's license

07

By clicking Yes below, I understand that all relevant work experience MUST be entered on my application in order to be considered for the position. In addition, all current City of Lakeland employees must list all current and previous City of Lakeland work experience. Failure to add the work experience to your application will disqualify you from the application process.

• Yes

• No

Required Question

Employer

City of Lakeland, Civil Service

Address

500 N Lake Parker Avenue Lakeland, Florida, 33801

Phone

(863)###-####

Website