System Analyst - IT End User Services - Consolidated Edison : Job Details

Job Description Come join us as a System Analyst in IT-End User Services, where you'll support our EUS Lab and deliver top-notch services. Ideal for tech enthusiasts eager to enhance their expertise, you'll manage the Integration Lab, test and troubleshoot infrastructure, and ensure successful program delivery. You'll impact laptop imaging, automation, and AI integration to improve support and user experience. Collaborate with end users to develop and manage use cases, projects, and processes, expanding your skills and contributing to the IT department. If this sounds like a match, we want to hear from you! Responsibilities Core Responsibilities

• Manage the company's End User Services Lab.
• Oversee and support the managed service provider with workstation testing.
• Assist in testing and troubleshooting all infrastructure components of software and patching distribution services.
• Monitor and ensure advertised programs reach clients.
• Manage and verify successful program execution.
• Introduce and improve automation and integrate AI where applicable.
• Collaborate with the Integration Lab to identify and resolve issues with site servers components or services.
• Clearly articulate and present changes, updates, and innovations to operational and business partners.
• Coordinate with Cybersecurity teams to remediate software vulnerabilities.
• Stay updated with the latest technological advancements and industry best practices.
• Collaborate with other IT team members to identify and implement process improvements.

Qualifications Required Education/Experience

• Bachelor's Degree and a minimum of two (2) year of work experience and demonstrated value-added assignments in multiple organizations
• Associate's Degree and a minimum of four (4) year of work experience and demonstrated value-added assignments in multiple organizations
• High School Diploma/GED and a minimum of five (5) year of work experience and demonstrated value-added assignments in multiple organizations

Relevant Work Experience

• Minimum of one (1) year of work experience and demonstrated value-added assignments in multiple organizations, required.
• Basic understanding of IT principles, including hardware, software, and networking, required.
• Strong proficiency in using Microsoft Office products (e.g. Word, Excel, PowerPoint, Visio, Project), required.
• Technical proficiency in IT infrastructure and workstation management, required.
• Excellent communication skills and the ability to provide clear and concise instructions to end users, required.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously, required.
• Strong analytical skills to diagnose and resolve technical issues, required.
• Ability to work independently as well as part of a team in a fast-paced environment, required.
• Willingness to learn and adapt to new technologies and processes, required.

Skills and Abilities

• Effective interpersonal skills

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to work overtime and travel within Company service territory, as needed.
• Must be flexible with work hours, be on call, and respond to emergencies as required.

About Us Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. Benefits: We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles. About the Team EEO Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law. Technical Difficulty Statement: For technical issues, please contact us at [email protected]