System Administrator, Level 2 - Independent Software : Job Details

What you will be doing:

As a System Administrator, you will provide technical support and troubleshooting for network desktops, systems hardware, and software within a high-demand, mission-critical environment. You'll play a vital role in ensuring system functionality and availability by resolving help desk requests and supporting user account maintenance. This position requires strong customer service skills, adaptability, and attention to detail.

You'll be joining a responsive and collaborative IT support team where your contributions help maintain secure, reliable operations across global sites.

• Troubleshoot and resolve desktop, software, and cloud infrastructure issues.
• Provide remote technical support using desktop mirroring tools.
• Manage user accounts by creating, modifying, and deleting access as required.
• Monitor and update service tickets and documentation systems.
• Escalate persistent or systemic issues to leadership as appropriate.
• Contribute to a collaborative team atmosphere and maintain high customer service standards.

• Must be available to work Tuesday–Saturday from 2:00 PM – 10:00 PM.
• Must be able to complete training Monday–Friday, 6:00 AM – 2:00 PM or 6:30 AM – 2:30 PM (up to 3 months).
• Strong proficiency in Microsoft Office and Windows environments.
• Excellent communication, multitasking, and customer service skills.
• Familiarity with Active Directory and account administration (preferred).
• Experience using ticketing systems such as ServiceNow (preferred).

• High School diploma or equivalent with 15 years of relevant experienceOR
• Bachelor's degree with 10 years of relevant experience

• IAT Level I Certification Required

Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.