Switchboard Operator - UnityPoint Health : Job Details

• Area of Interest: Administrative and Clerical

• FTE/Hours per pay period: 1.0

• Department: Cafeteria

• Shift: evening 10:30 - 7 PM every other weekend and rotate holidays

• Job ID: 171136

Overview

Nutrition Office Operator

UnityPoint Health - Allen

Shift: Full-time; 10:30 am - 7 pm, every other weekend, rotating holidays

Benefits Eligible

To provide a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. Performance improvement processes are utilized to identify assess and evaluate areas for improvement. Provide high customer service and demonstrate a commitment to meeting the customers' expectations.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.   Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program .

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Maintains telephone customer service standards

• Demonstrates accuracy and clarity in both verbal and written communications.

• Acts as a liaison between the customer and the nutrition services department.

• Provides basic diet information as patient interaction requires to facilitate patient understanding of foods that are compliant and non-compliant with diet order

• Ensures floor stock sheets are completed and given to the tray line.

• Demonstrates a commitment to service breakthrough through personal example and prompt follow up on opportunities to improve service.

• Demonstrates sound making decisions and taking responsibility for the decision.

• Demonstrates teamwork in the performance of duties

• Maintains HIPPA standards during interactions.

Qualifications

Education:

• High school diploma or GED

Experience:

• Computer skills and ability to type

• Basic knowledge of therapeutic diets

• Customer service skills

Other:

• Must be 18 years of age