SWITCHBOARD OPERATOR I (UMP) - State of Illinois : Job Details

Job Requisition ID: 49797Opening Date: 09/10/2025Closing Date: 09/23/2025​Agency: Department of Human ServicesClass Title: SWITCHBOARD OPERATOR I - 44411Skill Option: UMP CertificateBilingual Option: NoneSalary: Anticipated Salary: $3,699 - $4,718 per month ($44,388 - $56,616 per year)Job Type: SalariedCategory: Full TimeCounty: ClintonNumber of Vacancies: 1Bargaining Unit Code: RC014 Clerical Employees, AFSCMEMerit Comp Code:This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position OverviewThe Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Murray Developmental Center located in Centralia, Illinois to perform routine and repetitive work in operating a PBX switchboard, primarily involving responsibility for accuracy and speed in placing and answering calls. Performs simple clerical work and maintains simple records involved in incoming and outgoing calls.Essential FunctionsPerforms routine and repetitive work in operating a PBX switchboard, primarily involving responsibility for accuracy and speed in placing and answering calls.Receives messages for department heads when they cannot be reached.Directs visitors, parents, and salespersons to the proper departments.Receives and sends messages on facility base radio to security mobile units and handsets for Engineer's errand car mobile unit.Performs simple clerical work.Receives and sorts facility mail.Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.Minimum QualificationsRequires knowledge, skill, and mental development equivalent to the completion of four (4) years of high school.Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.Conditions of EmploymentRequires the ability to work after business hours, weekend, and holidays.Requires the ability to utilize office equipment, including personal computers.Requires ability to travel in the performance of duties.Requires ability to pass the IDHS background check.Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.Work Hours: Monday - Friday, 8:00am - 4:30pm, 1-hour unpaid lunchWork Location: 1535 W McCord St, Centralia, Illinois, 62801Division of Developmental DisabilitiesMurray Developmental CenterSwitchboardAgency Contact: [email protected] Group: Office & Administrative Support; Social ServicesAbout the Agency:The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.As a State of Illinois Employee, you will receive a robust benefit package that includes the following:• A Pension Program• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance• 3 Paid Personal Business Days annually• 12 Paid Sick Days annually (Sick days carry over from year to year)• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)*Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)• 13 Paid Holidays annually, 14 on even numbered years• Flexible Work Schedules (when available dependent upon position)• 12 Weeks Paid Parental Leave• Deferred Compensation Program - A supplemental retirement plan• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)• Federal Public Service Loan Forgiveness Program eligibility• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans• 5% Salary Differential for Bilingual Positions• Commuter Savings Program (Chicago only)For more information about our benefits please follow this link: title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.APPLICATION INSTRUCTIONSUse the “Apply” button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources:State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job AidNon-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:...@[email protected]