Supv-Operations - FedEx Group : Job Details

Position Overview

Lead employees to ensure customer satisfaction by moving all shipments on time and damage-free.

Essential Functions

Lead, manage, educate, and develop company employees focusing on retention and growth.

Supervise and direct employee work, including pre-shifts, with a focus on quality, customer deliverables, and safety performance, identifying and overseeing improvements.

Actively monitor, record, and educate employees regarding unsafe acts/conditions, correcting immediately using corrective actions as needed. Provide feedback and follow-up with all impacted employees.

Plan daily manpower needs and set schedules to ensure timely and damage-free delivery and pickup of freight.

Communicate job assignments clearly and concisely, coordinating with all employees.

Monitor service freight and ensure compliance with cut times.

Analyze and address opportunities to cut costs and improve efficiencies while maintaining safety standards.

Assist customers with rate quotes, claim information, and setting appointments.

Monitor performance data and gather information for reporting.

Build relationships and maintain positive communication with all business partners to meet service standards.

Identify freight with incorrect weight and classification.

Ensure all OS&D (Overages, Shortages, and Damages) are identified and processed properly.

Perform Administrative Functions As Required

Comply with all applicable laws and regulations, as well as company policies and procedures.

Perform Other Duties As Required

Disclaimer: This job description is general and not exhaustive of all duties, responsibilities, and qualifications.

Qualifications

• High school diploma or equivalent.
• Ability to travel as needed.
• Good written, verbal, and interpersonal communication skills.
• Thorough knowledge of LTL Industry, DOT Rules, OSHA Laws, Hazardous Materials Regulations, NMFC, Tariff Rules, and company policies (preferred).
• Ability to work independently and as part of a team.
• Good organizational skills and multi-tasking ability.
• Knowledge of Microsoft Office and Internet.

Working Conditions

• Dock environment with exposure to weather, fumes, dust, and noise.
• Variable hours based on operational needs.
• Frequent contact with service center personnel in a fast-paced, deadline-oriented setting.

Preferred Qualifications

Additional qualifications as applicable.

Pay Transparency & Additional Details

FedEx Freight is an Equal Opportunity Employer. For disability assistance, contact [email protected]. Discrimination based on compensation inquiries is prohibited except as legally permitted.

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