Supr Food Drive-Thru | Head of Operations - Palm Venture Studios : Job Details

Overview

Head of Operations – Supr Food Drive-Thru

Location: Stamford, CT

Reports to: CEO of Supr Foods

Position Summary

The Head of Operations for Supr Food Drive-Thru will play a pivotal role in launching and scaling our innovative drive-thru business. This individual will be responsible for setting up operational systems, creating a scalable model, and leading the opening of new locations while ensuring operational excellence and customer satisfaction.

Key Responsibilities

• Concept LaunchLead the launch of Supr Food Drive-Thru locations within the Tri-State area, including site setup, inspections, and permits to ensure smooth openings.
• Operational SystemsDevelop and implement scalable operational systems, policies, and procedures to drive consistency and efficiency across all locations.
• Training & DevelopmentWrite and oversee the development of training materials, ensuring staff are well-prepared to deliver exceptional service and adhere to company standards.
• Team LeadershipRecruit, hire, train, and manage high-performing operational teams, fostering a culture of excellence and collaboration.
• Inspection & ComplianceEnsure compliance with health codes, safety regulations, and all relevant permits, managing inspections to maintain the highest standards.
• Strategic CollaborationWork closely with leadership to refine business strategies, align operational objectives, and support growth initiatives.
• Data-Driven ImprovementsAnalyze operational data to identify opportunities for improvement, innovation, and cost savings.
• Customer ExperienceDrive consistency in quality, speed of service, and customer experience across all drive-thru locations.

Qualifications

• Extensive experience in fast food or quick-service restaurant (QSR) operations, with a proven track record of launching and scaling multi-unit businesses.
• Strong project management skills with experience overseeing site setups, permitting, and inspections.
• Expertise in developing operational systems and processes within the food industry.
• Exceptional leadership and team-building abilities, with a focus on training and development.
• Strategic thinker with strong analytical skills to drive operational improvements and innovation.
• Excellent communication and organizational skills, with a results-driven mindset.

At Supr Food Drive-Thru, we're redefining the drive-thru experience with innovation and a commitment to excellence. This role offers a meaningful compensation package and the exciting opportunity to shape a brand-new concept that will make a lasting impact on the industry.

About

Palm Foods is the parent company of Green & Tonic and the Supr Food family of offerings, including Supr Food Kitchen, Supr Food Drive-thru, Supr Food Vending, and Supr Food Meal Delivery Services. With a focus on health and wellness, Palmfoods is dedicated to providing the healthiest and tastiest food through its cafés, drive-thrus, vending solutions, and meal delivery services. By combining high-quality ingredients with innovative concepts, Palmfoods makes nutritious, delicious food more accessible for today's fast-paced lifestyles.