Salary: $3,417.00 - $4,428.00 Monthly Location : Thurston County - Olympia, WA Job Type: Full Time - Permanent Job Number: 2025-04706 Department: Dept. of Licensing Division: Programs and Services Opening Date: 07/17/2025 Closing Date: 8/17/2025 11:59 PM Pacific DescriptionWe are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity This position is within the per the requirements of Applicants must be eligible for the SESG Program and also meet the qualifications for this position. At the Department of Licensing (DOL),we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Programs and Services Division (PSD) has a great opportunity for an Office Assistant to join their Application and Issuance team! As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you are interested in an open and diverse workplace where you gain a sense of purpose from detail-oriented work that is vital to our agency's goals, then read on!Duties As the Office Assistant, you will have the opportunity to manage routine tasks effectively, track work progress, and work alongside a supportive team. Recognizing the importance of attention to detail, you will be instrumental in meeting crucial deadlines while enjoying the flexibility to approach complex clerical tasks in a manner that suits you best. Your contributions will play a vital role in fulfilling the agency's mission of helping every Washington resident to live, work, drive, and thrive by ensuring customer documents are processed accurately and efficiently. Some of what you will be doing:
- Performing tasks such as copying, filing, faxing, shredding, and sending documents as assigned.
- Performing online renewals, vault related duties, inventory duties, and assisting other team members with similar tasks.
- Analyzing documents for accuracy and completeness while following strict security procedures.
- Manage and organize all incoming mailed correspondence directed to the unit.
QualificationsWhat you will bring:
- One (1) year of experience and responsibility in an office performing one (1) or more of the following:
- Clerical or administrative duties such as reviewing documents, records, reports, and/or applications for completeness and accuracy and basic office production functions.
- Data Entry.
- Customer Service.
- The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
What may help you stand out:
- One (1) additional year of experience and responsibility in an office performing one or more of the following:
- Clerical or administrative duties such as reviewing documents, records, reports, or applications for completeness and accuracy and basic office production functions.
- Data Entry
- Customer Service
- One (1) year experience composing clear, professionally appropriate, technically correct, and step-by-step instruction responses to customers.
- Experience using computer equipment and Microsoft Office applications (such as word, excel, outlook, PowerPoint, etc.) or similar systems.
- Experience applying complex rules, laws, and policies or procedures to business practices.
- Experience using various functionality within DRIVES or similar systems.
Additional Conditions of employment:
- Ability to lift 50lbs.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
SESG Program Qualifications: This position is within the Supported Employment in State Government (SESG) Program, per the requirements ofRCW 41.04.770. Applicants must be eligible for the SESG Program and also meet the qualifications for this position. To be eligible for the SESG Program you must:
- Have a developmental disability as defined in; or Experience a significant disability as defined in the Rehabilitation Act of 1973 that seriously limits one or more functional capacities.
- Require supported employment on the job training and long-term support to satisfactorily perform job duties; AND
- Have a reliable source of long-term support.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodation.For information about available accommodations, the interview process, or the position contactSupplemental Information Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community. How to Apply:
- Select the apply button at the top of this job announcement.
Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-###-#### or may email
[email protected]. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.###.####. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 07-21-2025 01 In this role, you will have the privilege to serve a diverse group of teammates, customers, and partners. How will you use your understanding of cultural differences to create an inclusive environment where everyone feels valued and has the opportunity to succeed? 02 I understand to be considered for this position I must answer all supplemental questions fully as they will act as my resume.
03 Do you have the ability to lift 50lbs?
04 This position is expected to work in office up to 100% of the time. Are you willing and able to meet this requirement?
05 I have one or more of the following disabilities (select all the apply):If you select YES and are selected for the position the employer will verify that you meet Supported Employment in State Government (SESG) program eligibility. The employer may ask you for additional documentation to prove your SESG eligibility. The employer may ask you for medical, psychological, or other documentation that shows you have one or more of the above disabilities. This may include documents like a written statement from a Doctor, Physician's Assistant or Therapist, records from a School Counselor or Vocational Rehabilitation Agency, or records from a similar program that identifies your disability. Written statements from family members, friends, or former employers/co-workers will not be accepted.
- A developmental disability as defined in RCW 71A.10.020
- Experience a significant disability as defined in the Federal Rehabilitation Act of 1973 that seriously limits one or more functional capacities (such as mobility, communication, self-care, self-direction, interpersonal skills, work tolerance, or work skills) in terms of an employment outcome, including amputation, arthritis, autism, blindness, burn injury, cancer, cerebral palsy, cystic fibrosis, deafness, head injury, heart disease, hemiplegia, hemophilia, respiratory or pulmonary dysfunction, intellectual disability, mental illness, multiple sclerosis, muscular dystrophy, musculo-skeletal disorders, neurological disorders (including stroke and epilepsy), spinal cord conditions (including paraplegia and quadriplegia), sickle cell anemia, specific learning disability, end-stage renal disease, or another disability or combination of disabilities determined to cause comparable substantial functional limitation.
- None of these apply.
06 I require Supported Employment on the job training and long-term support (either at or away from the workplace) to satisfactorily perform job duties:
07 If I am offered this job, I will provide a dependable, ongoing source of long-term support. Select the most appropriate option.
- Yes, I will pay for my long-term support.
- Yes, I will use a social security work incentive to pay for my long-term support.
- Yes, a developmental disabilities employment provider will provide my long-term support.
- Yes, a behavioral health provider will provide my long-term support.
- Yes, a foundational community supports provider will provide my long-term support.
- Yes, a certified peer counselor will provide my long-term support.
- Yes, natural supports will provide my long-term support.
- Yes, another source will provide my long term-support.
- No, I will not be providing a source of long-term support .
- None of these apply.
08 Do you have one (1) year of the following experience and responsibilities in an office performing one (1) or more of the following? Check all that apply.
- Clerical or administrative duties such as reviewing documents, records, reports, or applications for completeness and accuracy and basic office production functions.
- Data Entry.
- Customer Service.
- None of these apply.
09 Do you have the ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions?
10 This position requires comfort and success completing highly repetitive tasks. Please describe your most repetitive task or position previously. If this does not apply, please write N/A . 11 Please describe your most task heavy position and how you properly tracked and completed these tasks in a timely manner. What tools or processes did you use, what would you do if you did not have enough time, etc.? 12 Where did you learn of this vacancy?
- Facebook
- LinkedIn
- careers.wa.gov
- Indeed.com
- DOL jobs pages
- RecruitDisability.org
- WorkSource
- Word of mouth
- Other
13 If you answered other to the preceding question, please indicate where you learned of the vacancy in the space below. Required Question
