Support Technician (Payment Processing) - ConsultNet : Job Details

Terminal Support Technician White Plains, NY Direct Hire $55,000-$60,000

Primary Responsibilities:

• Serve as the first point of contact for incoming customer inquiries, escalating complex technical issues when necessary.

• Provide remote training and onboarding for users on our payment processing platform

• Assist users with troubleshooting common issues such as login problems, connectivity challenges, and general user errors

• Respond to multiple live chat sessions concurrently

• Ensure timely follow-up with users to confirm resolution and satisfaction

• Meet performance expectations related to quality, schedule adherence, and average handle time

Minimum Qualifications:

• At least 1 year of experience in a technical support role, specifically terminals/payment processing.

• Skilled in providing live chat-based technical support with a strong focus on timely and effective resolutions

• Strong written and verbal communication skills, especially in delivering clear, concise, and professional chat responses

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.