Support Services Representative - Tyler Technologies : Job Details

Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations. Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns. Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system. Understand and determine the cause of problems quickly and apply the proper solution. Review and process documents for compliance with established regulations. Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures. Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner. Solve technical problems with minimal supervision. Navigate a computer effectively and learn to use and support multiple web-based systems qu...Support, Payment Processing, Representative, Service, Technology, Retail, Skills