Support Services / Helpdesk Agent - Express Employment Professionals : Job Details

#scrcane Job Title: Support Services Help Desk Agent (Temporary/Contract) Location: Rancho Cordova, CA Schedule: Full-time | Must be available on weekends and for overtime as needed Work Environment: On-site training required; hybrid work-from-home schedule available after training Pay Range: $20.50 – $24.50 per hour, depending on experienceJob Summary: We are seeking a proactive and service-oriented Helpdesk Agent to provide front-line support to store locations, corporate staff, vendors, and vehicle purchasing offices. In this role, you'll handle incoming calls, open IT support tickets, and assist with ownership documentation and system operations. The ideal candidate thrives in a fast-paced environment and delivers high-quality customer support across multiple departments.Key Responsibilities:

• Answer inbound calls and route them to the appropriate department or vendor
• Log all support requests by opening I.T. Team Track tickets
• Provide support for internal applications and system processes
• Assist Vehicle Purchasing Agents and Managers with purchasing and system-related issues
• Deliver consistent, quality customer service to internal and external stakeholders
• Participate in testing for system updates and enhancements
• Perform validation after production updates
• Respond to general inquiries and troubleshoot issues for Auto staff
• Report on service and operational metrics
• Assist in payment processing for high-value vehicle purchases
• Perform additional duties as assigned

Skills & Tools Required:

• Proficient in Microsoft Outlook, Teams, Word, and intermediate to advanced Excel
• Working knowledge of SharePoint and Salesforce
• Strong system navigation and troubleshooting skills in a Windows environment

Ideal Candidate Traits:

• Willingness to work weekends and overtime as needed
• Positive, solutions-focused, and adaptable
• Strong attention to detail and a customer-first attitude

PandoLogic. Category:Technology, Keywords:Help Desk Agent, Location:Rancho Cordova, CA-95670