Support Services Case Manager - The Salvation Army USA EASTERN Territory : Job Details

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REPORTS TO: Manger of Support ServicesSUPERVISES: N/ASTATUS: Non-ExemptSCHEDULE: Full TimeFUNCTION: This person will meet with individuals/families who are seeking financial support given by The Salvation Army in Dayton. Through an assessment process, they will evaluate the need to determine The Salvation Army response. They will provide excellent service to all who participate in functions held at the Kroc Center. In conjunction, they will keep as a priority, the promoting of the Christian faith and values in keeping with the Mission of The Salvation Army.DutiesResponsibilitiesCase Management Includes

• Assessing client eligibility and providing assistance as warranted
• Developing plans to improve a client's well-being
• Helping clients adjust to changes in their lives such as the loss of a job or loved one
• Helping clients work with government agencies from which they are applying for benefits
• Responding to crisis situations
• Maintaining complete and accurate client records and documentation

The General Duties For Networking Include

• Becoming familiar with services in the community
• Networking with other service agencies as needed
• Serve as Salvation Army Liaison to other community based social services within Montgomery County
• Christmas Assistance:
• Assisting with Christmas registration
• Assisting with data entry
• Clearing out duplications of address and household members
• Handling client phone calls and requests regarding distribution
• Participating in distribution

Life Skills

• Coordinating life skills programs throughout the Kroc Center
• Securing volunteers and/or other agencies to teach various life skills at the Kroc Center
• Working with events, marketing and front desk mangers to communicate the details of these programs
• Keeping attendance at these programs and reporting them monthly to Manger of Support Services

Kroc Social Work Liaison

• Assisting Kroc employees when issues involving apparent social work needs arise among Kroc program participants
• Coordinating Support Groups with a focus on spiritual component
• This includes mandated reporting of suspected abuse of children or vulnerable adults
• Additionally, the Social Work Liaison takes social work concerns off the plate of employees who find themselves involved in situations in which they are not trained to deal with

Gift Of Power Program

• Participating in Gift of Power program (Jan-Apr).
• Answering phones, making appointments, assessing clients' eligibility, making pledges
• Assisting Manager of Support Services to maintain accurate records
• Participating in meetings with AES when asked by Manger of Support Services or Kroc Center Administrators

Any other duties deemed necessary by the Kroc Center AdministratorsQualificationsMINIMUM QUALIFICATIONS:

• Preferred candidate must have an Associate's degree, Bachelor of Science in Social Work or related field, or case management experience.
• Ideal candidate would be fluent / proficient / conversant in Spanish
• Strong creative and communication skills
• Case management experience
• Administrative skills
• Experience in networking with others
• Able to multi-task and meet hard deadlines
• Able to work in a team environment

The Salvation Army's Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christand to meet human needs in His name without discrimination.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesNon-profit Organizations

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