Support I - Desktop - Pomeroy IT Solutions : Job Details

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Identifies, researches, and resolves technical problems. Responds to help desk tickets, telephone calls, and e-mail and personnel requests for technical support. Tracks and monitors the problem to insure a timely resolution. Manage user systems, applications and office productivity appliances: maintain repair or upgrade desktops, laptops, printers, scanners, copiers, and fax machines; maintain and support Windows desktop and applications (MS Office Suite), install vendor critical and security patches and updates. Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution. Serve as the IT Liaison to exter...Support, Technical Support, Business Operations, Microsoft, Desktop Support, Technology, Hardware