Support Engineer - The Right Click : Job Details

Our client is seeking a skilled Support Engineer with experience in technical or application support to join their team. This individual will be responsible for resolving technical issues across applications and end-user devices in a fast-paced, data-driven environment. This is a hybrid role based in New York City, NY. Starting at $100,000/year. Responsibilities:

• Provide technical support for end-user applications, PCs, and mobile devices (iPhone and Android).
• Troubleshoot and resolve issues related to Windows 10, Microsoft 365 (including SharePoint), Active Directory, DNS, and DHCP.
• Use SQL and log analysis to identify root causes of application and infrastructure issues.
• Leverage scripting languages such as PowerShell, Python, and/or C# to automate tasks and streamline support processes.
• Work closely with internal teams to support business-critical applications, ensuring minimal disruption to operations.
• Collaborate with developers and stakeholders to resolve application bugs and provide detailed feedback.
• Maintain accurate documentation of support requests, procedures, and resolutions.

Qualifications:

• At least 2 years of hands-on experience in technical or application support.
• Strong knowledge of Windows OS, Microsoft 365 tools, and networking fundamentals.
• Familiarity with SQL for troubleshooting and basic data manipulation.
• Proficiency in at least one scripting language: C#, PowerShell, or Python.
• Experience supporting users and applications in a financial services or investment data environment is strongly preferred.
• Excellent communication and problem-solving skills.

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.