Support Engineer - Diverse Lynx : Job Details

Job Description: Skilled Support Engineer with a strong focus on Incident Management and Problem Management within enterprise environments. The ideal candidate will be responsible for ensuring high availability and reliability of services by quickly responding to incidents, driving root cause analysis, and implementing long-term solutions to prevent recurrence. Key Responsibilities:

• Familiarity and hands on hands-on experience in the Microsoft ecosystem
• Monitor, triage, and manage incidents to ensure timely resolution.
• Lead incident response efforts, including coordination across technical teams.
• Conduct thorough root cause analysis for high-impact or recurring issues.
• Own the Problem Management lifecycle - identifying, documenting, and resolving underlying causes of incidents.
• Collaborate with engineering and operations teams to implement fixes and improve system resilience.
• Maintain accurate documentation and reports on incidents, problems, and resolutions.

Required Skills:

• Strong experience in Incident and Problem Management practices (ITIL framework preferred).
• Excellent troubleshooting and analytical skills.
• bility to work under pressure in fast-paced environments.
• Effective communication and stakeholder management.
• Familiarity with enterprise ticketing tools (e.g., IcM, DfM(Rave)).

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.