Support Engineer II-Ext - AMZ9442077 - Amazon : Job Details

MULTIPLE POSITIONS AVAILABLE - Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext. Job Location: Herndon, Virginia. Job Number: AMZ 9442077 Position Responsibilities:Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers. Position Requirements:Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Techno...Support Engineer, Engineer, Computer Science, Information Technology, Technical Support, Support