Support Center Representative I - Kenan Advantage Group : Job Details

This position primary function is to resolve calls and support tickets Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket, or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test, and configure new workstations, peripheral equipment, and software Maintain inventory of all equipment, software, and software licenses Mana...Support, Representative, Software, Technology, Transportation