Support Analyst, My Chart, Digital Channel, FT, Days, Remote - Prisma Health : Job Details

Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions. Essential Functions. All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves tier 1 issues using troubleshooting resolution matrix. Gathes in...Support Analyst, Support, Digital, Customer Experience, Analyst, Remote, Technology, Healthcare