Supply Chain Analyst 4 (Final Mile Delivery Sr Analyst) - Intelliswift Software : Job Details

Job ID: 25-09315 Pay rate range - $30/hr. to $34/hr. on W2 Work Schedule: Fully Onsite Top Three Skills: Leadership/Team Management, Problem, Communication, and Interpersonal skills, Customer Obsession Education and Years of Experience: 1) Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 2) 8+ years of applicable experience Job Summary The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations, ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership, analytical, and problem-solving skills, with a focus on optimizing customer experience, improving driver performance, and working collaboratively with the Distribution Center and Final Mile Carriers. Key Responsibilities: Delivery Operations Management: o Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. o Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times. o Develop and implement SOPs (Standard Operating Procedures) for all delivery operations to ensure consistency and efficiency. o Participate in frequent ride behinds to complete driver execution audits along with identifying opportunities for improvement when on route. o Validates that 3rd party partners are meeting or exceeding expected service level agreements. o Acts as a centralized escalation and day-to-day management point of contact for all 3rd-party escalated issues. o Creates consistency of service execution with peers across the network o Analyze business trends on a daily, weekly, and monthly basis. o Validates that the open orders/work orders are being updated by the 3rd Party providers in a timely fashion Driver Management: o Conduct performance reviews with Final Mile Carrier, provide feedback, and address any performance issues. o Ensure driver compliance with all process requirements related to pre-delivery, delivery and post-delivery. o Evaluate capacity needs based on forecasted volume. Customer Service: o Respond to customer inquiries and resolve delivery-related issues promptly and professionally. o Proactively identify and address customer concerns and complaints. o Build and maintain strong relationships with customer service, operations, final mile carriers, returns, and quality teams. Technology & Innovation: o Explore and implement new technologies to improve delivery efficiency and customer experience, such as route optimization software, telematics, and mobile delivery applications. o Stay abreast of industry trends and best practices in last-mile delivery. Budget Management: o Identify and implement cost-saving measures. Team Leadership: o Lead, motivate, and develop a high-performing delivery team. o Foster a positive and collaborative work environment. Qualifications: •Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. •5+ years of experience in logistics or transportation, with a strong focus on last-mile delivery. •Proven experience in managing and supervising delivery teams. •Strong analytical and problem-solving skills with the ability to analyze data and identify areas for improvement. •Excellent communication, interpersonal, and customer service skills. •Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). •Experience with TMS (Transportation Management Systems) and route optimization software is a plus. Skills: •Leadership and Team Management •Communication and Interpersonal Skills •Problem-Solving and Analytical Skills •Customer Service Orientation •Organizational and Planning Skills •Data Analysis and Reporting •Technology Savvy •Time Management