Supply Chain Analyst 4 (Final Mile Delivery Sr Analyst) - Intelliswift : Job Details

Pay rate range - $30/hr. to $34/hr. on W2 Work Schedule: Fully Onsite Top Three Skills: Leadership/Team Management, Problem, Communication, and Interpersonal skills, Customer Obsession Education and Years of Experience: 1) Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 2) 8+ years of applicable experience Job Summary The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations, ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership, analytical, and problem-solving skills, with a focus on optimizing customer experience, improving driver performance, and working collaboratively with the Distribution Center and Final Mile Carriers. Key Responsibilities: Delivery Operations Management: o Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. o Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times. o Develop and implement SOPs (Standard Operating Procedures) for all delivery operations to ensure consistency and efficiency. o Participate in frequent ride behinds to complete driver execution audits along with identifying opportunities for improvement when on route. o Validates that 3rd party partners are meeting or exceeding expected service level agreements. o Acts as a centralized escalation and day-to-day management point of contact for all 3rd-party escalated issues. o Creates consistency of service execution with peers across the network o Analyze business trends on a daily, weekly, and monthly basis. o Validates that the open orders/work orders are being updated by the 3rd Party providers in a timely fashion Driver Management: o Conduct performance reviews with Final Mile Carrier, provide feedback, and address any performance issues. o Ensure driver compliance with all process requirements related to pre-delivery, delivery and post-delivery. o Evaluate capacity needs based on forecasted volume. Customer Service: o Respond to customer inquiries and resolve delivery-related issues promptly and professionally. o Proactively identify and address customer concerns and complaints. o Build and maintain strong relationships with customer service, operations, final mile carriers, returns, and quality teams. Technology & Innovation: o Explore and implement new technologies to improve delivery efficiency and customer experience, such as route optimization software, telematics, and mobile delivery applications. o Stay abreast of industry trends and best practices in last-mile delivery. Budget Management: o Identify and implement cost-saving measures. Team Leadership: o Lead, motivate, and develop a high-performing delivery team. o Foster a positive and collaborative work environment. Qualifications: • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. • 5+ years of experience in logistics or transportation, with a strong focus on last-mile delivery. • Proven experience in managing and supervising delivery teams. • Strong analytical and problem-solving skills with the ability to analyze data and identify areas for improvement. • Excellent communication, interpersonal, and customer service skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). • Experience with TMS (Transportation Management Systems) and route optimization software is a plus. Skills: • Leadership and Team Management • Communication and Interpersonal Skills • Problem-Solving and Analytical Skills • Customer Service Orientation • Organizational and Planning Skills • Data Analysis and Reporting • Technology Savvy • Time Management