Substance Use Navigator - Sutter Health : Job Details

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Organization: CPMC-California Pacific Med Center Van Ness

Position Overview: Responsible for the implementation of the various outreach programs, translating operational procedures into step-by-step activities to coordinate activities needed to achieve program goals. For each program, this includes identification and resolution of complex issues; coordination of procedures and products with labs and vendors; building communication campaigns; development, maintenance and day-to-day administrative activities; and providing feedback and recommendations for process improvement. This position will work with a wide audience, including members, physicians and their staff, lab staff and vendors, in order to process and research complex issues and to administer the program for successful results.

Job Description: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's

Skills and Knowledge: Ability to be highly persuasive and to effectively convince members with possible aversion to the program to commit to a prescribed action (i.e., scheduling and having a mammogram, etc.) Demonstrated ability to openly and comfortably discuss sensitive topics with members of both genders Able to build positive relationships with a variety of clients Detail-oriented and able to handle multiple projects simultaneously Ability to handle a large volume of inbound and outbound telephone calls for a variety of clients Written and verbal communications skills Proficient in Microsoft software products, including Word and Excel Able to work in a fast-paced environment

Physical Activities and Requirements: See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Variable

Weekend Requirements: Occasionally

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $33.78 to $43.91 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.