Student Worker Community Desk Attendant, Residence Halls (Academic Year 2025-2026) - University of Nevada, Reno : Job Details

The University of Nevada, Reno's Residence Halls is seeking to hire several Community Desk Assistants for the 2025-2026 academic year. The Community Desk Attendant (CDA) is an essential position within the Residence Halls at UNR. This position provides front desk services to all residents, guests, and university staff within our eight residence halls.

CDAs are an integral part in providing a safe and secure living environment within the residence halls while helping build a sense of community and belonging among its residents! CDAs accomplish these initiatives by working shifts at one of our 24/7 customer service front desk locations within the residence halls.

Responsibilities

The CDA responsibilities include, but are not limited to:

• Welcoming all residents, guests, and/or visitors to the residence halls with a greeting and a smile.
• Participating in Front Desk and Lobby area Programming planned by desk leadership staff.
• Helping create, maintain, and properly take down desk decorations.
• Answer the front desk phones and assist with any questions or concerns as able. Transfer phone calls to other department staff as appropriate.
• Assist guests and visitors with information regarding the residence halls and the broader UNR campus.
• Welcome residents and perform check-ins at the desk.
• Issue, track, and return permanent and temporary lockout keys and access cards.
• Receive, log, and issue delivered packages to residents.
• Check out and return residence hall resources and equipment to residents.
• Utilize WebCampus to complete general administrative duties, such as completing communication and key logs.
• Assist with crises such as fire alarms, power outages, safety and maintenance concerns, and other emergencies. CDAs may also need to direct residents and guests to a safe area away from danger depending on the situation.
• Attend all scheduled staff meetings, staff trainings, and individual one-on-ones as determined by the CDA's direct supervisor.
• Enforcing Residence Hall policies and confronting/documenting individuals that violate these policies or are seen as a possible concern; Contacting live-in staff and authorities in serious situations or as needed.
• Show up to scheduled hours such as weekdays, weekends, and overnight as a part of regularly scheduled shifts.

Required Qualifications

• Candidate must be enrolled at the University of Nevada, Reno

Compensation Grade

Student Employee Level 1 Exempt 0.0% Full-Time Equivalent

Required Attachment(s)

• Resume (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.
• Cover Letter (optional)
• Contact Information for Two References (optional) Please include name, contact information, and relationship.
• Word Document (required) Please tell us a little about yourself and why you are interested in the Community Desk Attendant job. Include any relevant work experience and any experience you may have had in responding to emergency situations.

Posting Close Date

This posting is open until filled. Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Note to Applicant: A background check will be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. References will be contacted at the appropriate phase of the recruitment process. Applicants hired on a federal contract may be subject to E-Verify. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. Schedules are subject to change based on organizational needs.