Student Ticketing Support - Chapman University : Job Details

EVENT SUPPORT - Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus (transportation arranged).- Help manage Pick Up Upon Arrival tickets and RSVP lists at events.- Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation.- Sell tickets.- Reprint tickets.- Adhere to PCI compliance regulations for dealing with credit cards. TICKETING OFFICE SUPPORT Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. 4 p.m., to patrons who are purchasing in-person or over the phone.- Clean up duplicates within the system on an ongoing basis.- Format and clean up new accounts within the system on an ongoing basis.- Assist with general office tasks. PATRON INTERACTIONS:- Complete their orders/ ticket exchanges.- Help users with their online accounts.- Answer questions about events, parking, and directions.- Reg...Support, Ticket, Student, Customer Service, Technology, Education