STUDENT-Theatre Administration Assistant - Ithaca College : Job Details

Job Description The Theatre Administration Assistant assists program faculty in the areas of Practicum, Box Office, Front-of-House, and with other tasks as needed to support the functions of the degree program. Applicant must be available to work in person, on campus with program faculty and students. Qualifications

• Available to work in person
  • ONE hour rotating weekday Box Office shift, Monday-Friday
  • Performance shifts* on October 13-19, November 11-18, and December 2-8, 2025
    • *Performance shift times vary
  • Total of up to FIVE scheduled hours weekly; more weekly hours scheduled at the discretion of the program faculty supervisor.
• Successful completion of at least TWO of the following courses: THEA 15000, THEA 15200, THEA 25100, and/or THEA 25101
• Experience working/interning in Front-of-House at a theatre or other performing arts company
• Experience working/interning in customer-facing position(s)
• Experience communicating with patrons verbally in-person and on the phone, and written communication skills
• Demonstrable attention to accuracy
• Desire to work as a member of a team
• Desire to work with Theatre Administration faculty

Preferred Experience and Skills:

• Experience working/interning in customer-facing position(s), preferably in Box Office or Front-of-House position(s)
• Experience handling and reconciling cash, credit, and debit transactions
• Strong time and task management skills
• Strong analytical and problem-solving skills

Duties and Responsibilities:

• Learn and demonstrate increasing knowledge of:
  • Front of House operations, including but not limited to, Box Office, Concessions, House Management, Opening Night Receptions and the Center for Theatre and Dance Front-of-House and Box Office policies and procedures
  • Theatre seating maps
  • Ticket scanning for printed tickets, print-at-home tickets, and tickets emailed to digital devices
  • Each production's length, performance dates, curtain and run times
  • Directions to and parking solutions for patrons of MTD productions
  • The audience experience and their specific day/night-of-show scenarios
• Assist patrons purchasing tickets and resolve ticketing and seating issues
• Troubleshoot discrepancies in cash/credit/debit transactions
• Model appropriate professional behavior and attire as detailed in program documents
• Document and report problems and diversions from policy and procedure to the program faculty
• Follow through on delegated instructions
• Learn and apply new skills, processes, and procedures and assist co-workers to do similarly
• Other duties as assigned

Performance Review: A performance review for successful applicants will be completed during the last week of classes of FALL 2025 to determine continuation of employment through SPRING SEMESTER 2026. Hours: dependent on schedule; varies by week Supervisor: Angela Branneman ([email protected]) Application Information: Applications are due no later than Monday, August 18 at 10:00am. Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated. This position requires a background check. Instructions for submitting your application: Interested applicants must apply online and attach a resume and a cover letter that includes the responses to the application questions below. Responses to the application questions should be attached to your application under the Cover Letter field. In your attached document, please including the following in list order, not a narrative:

• Ithaca College student ID number
• IC email address
• Cellphone number
• Major(s), minor(s)
• Month/year of expected graduation (MM/YYYY)
• Have you previously held any position as a student employee at Ithaca College?

Pay Rate: $ 15.65 / hour Instruction to Applicants Interested applicants must apply online at ithaca.edu/jobs and attach a resume and cover letter. Questions about online application should be directed to Student Employment at [email protected]. Screening of applications will begin immediately. Hiring Manager: Mary Scheidegger, [email protected] About Us Ithaca College's student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth. Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated. It is advised that applicants apply attaching both a resume and cover letter. Application screening will begin immediately. For assistance with the application process, contact Student Employment at [email protected]. For more information about student employment or specific job inquiries, visit our website or contact the hiring manager listed on the job posting.