STUDENT SUCCESS SUPPORT SPECIALIST - Monroe County Community College : Job Details

Salary: $17.74 - $18.82 Hourly Location : Monroe, MI Job Type: Full-time Job Number: 2025 - 00203 Department: Student Services Administration Opening Date: 07/22/2025 Closing Date: Continuous Position Summary The Student Success Support Specialist coordinates the implementation and administration of exams given through the Testing Center. The Testing Center and E-Learning Support Specialist informs students, proctors, Testing Center personnel, and other stakeholders regarding software, hardware, and testing procedures, supports the test scheduling process and test materials, provides and assists with training and dissemination of information to Testing Center personnel, acts as a liaison with Information Services, and supports efforts to improve and refine usage of the Testing Center. The Testing Center and E-Learning Support Specialist is responsible for maintaining an efficient Testing Center and furnishing reports and other requested information to the Dean of Student Services and the Coordinator of e-Learning and Instructional Support. Essential Job Functions

• As a part of the MCCC Testing Center Function - proctors computer based and/or paper-and-pencil testing for students, including students with accommodations. This may include administration of tests related to on-line courses, make-up tests for MCCC students, testing for other colleges/universities, Basic Computer Skills Competency Assessment, Credit-by-Exam tests, Placement tests, ATI TEAS tests, METRO tests and other tests as needed.

• Maintains a safe, clean, and orderly Testing Center environment.
• Monitors student use of the testing center for any act of academic dishonesty and reports to the Director of Student Success any possible violations.

• Assists students with Brightspace access and password resets.

• Ensures appropriate administration of all testing programs by following guidelines set by each program for security and administration of the test and assures that students, staff and faculty follow policies and procedures established for the safe and orderly use of the computer equipment.
• Ensures efficient workflows and optimum business operations by creating a procedures manual of work processes.

• Executes responsibilities in accordance with applicable laws and the organization's policies, which includes the Code of Ethics.
• Coordinates and implements special projects related to the department and coordinates activities with other departments to accomplish the mission and vision of the College.
• Participates in appropriate College committees, activities and events.
• Promotes and adheres to the College values of customer service, diversity and inclusion, respect and civility, collaboration and communication, and creating a positive culture.
• Remains competent and current by attending professional development courses, software training classes, and courses and/or training sessions as directed.
• Contributes to the overall success of the department by performing all other duties as assigned, maintaining high levels of accuracy, maintaining a professional demeanor and appropriate levels of confidentiality, and providing excellent customer service.

• Provides for the appropriate administration of testing programs for the pesticide certification test by following guidelines established by the State. Ensures the Metro web site is updated with the hours and days of availability.
• Maintains and troubleshoots all Testing Center equipment issues. Helps to assure a high level of Information Services support for the Testing Center, serves as a liaison with Information Services staff, and provides ongoing Testing Center demand analysis, facilities and equipment assessments, and equipment and software upgrade recommendations to Information Services in order to ensure that Testing Center configurations remain up-to-date and in compliance with exam requirements.
• Works with the Disability Services Coordinator to accommodate scheduling of students requiring accommodations in the Testing Center. Assists the Disability Services Office in completing the documentation for students with accommodations that will be utilizing the Testing Center for testing. Includes correspondence with faculty and student to confirm the conditions of the test accommodation reservations.
• Creates student Accuplacer and/or Examity vouchers for Placement Testing, as needed. Records all Accuplacer test scores in Ellucian and verbally informs the student of what he/she can register for based on their Writing, Reading and Math scores. Monitors student use of the testing center for any act of academic dishonesty and reports to the Dean of Student Services any possible violations.
• Monitors various aspects of the Testing Center, including pertinent information regarding the Testing Center and Brightspace on the college website, test registration and availability including course information forms for all blended and online courses each semester, scheduling of exams, and working with other service areas to ensure staffing and availability of the Testing Center.
• Takes inventory of testing materials and orders supplies as needed; under the Direction of the Director of Student Success, implements and enforces security of testing materials.
• Assists in the hiring of quality personnel. Provides orientation and training to Support Specialists so as to ensure they are current and up-to-date on software applications and equipment used in the Testing Center.
• Assists in the preparation ofreports on usage and other requested topics to the Dean of Student Services& Coordinator of e-Learning and Instructional Support.
• Assists in the smooth operation of the Testing Center by providing room reservations, test proctors, and maintaining comprehensive testing files.
• Assists students and faculty with personal computer and network operations, connectivity to wi-fi, password/resets, accessing user accounts (email, Brightspace, WebPal), and navigating within Brightspace. Complete Brightspace course copies for faculty as requested each semester. Assists the Coordinator of eLearning and Instructional Support with administrative work within Brightspace, as needed for faculty and students.

Requirements

• Associate's degree.
• Strong Excel/Data Management skills.
• Working knowledge of Ellucian software preferred.
• CRM (Target X) experience preferred.
• One or more years of experience providing support for computer users in a networked environment preferred.
• Minimum 2 years customer service experience.

Supplemental Information KNOWLEDGE:

• Knowledge of Ellucian student information systems software.
• Knowledge of MCCC's vision, mission, and values and a commitment to further its educational goals and strategic plans.

• Knowledge of the principles and practices of MCCC and skill in providing administrative support to such activities. • Knowledge and proficiency of office technology skills including Microsoft products, virtual platforms, and room A/V systems, and a willingness to learn and master new technologies as needed. • Knowledge of grammar, punctuation, spelling and the correct usage of the English language. SKILLS:

• Skill in utilizing computerized systems.
• Skill in organizing, maintaining, and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work.

• Skill and proficiency in the use of office equipment and technology, computers and related software, such as word processing and spreadsheets, and the ability to master new technologies. • Skill in diplomacy, tact and emotional intelligence required to develop positive relations. • Skill in responding to public inquiries and internal requests with a high degree of professionalism. • Skill in developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments. • Skill in maintaining and updating records and related systems, assembling and analyzing financial data, and preparing comprehensive and accurate budgetary reports. ABILITIES:

• Ability to acquire knowledge of the principles and practices of a community college and skill in providing coordination related activities.

• Ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgement and initiative, and meet/exceed deadlines. • Ability to work with minimal direction and comfortable with making decisions. Ability to understand instructions and follow detailed procedures consistently. • Ability to work professionally with the public and serve as a representative of the College and division with discretion. • Ability to effectively and professionally communicate and present ideas and concepts orally and in writing. • Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts. • Demonstrate administrative and organizational skills, including the ability to prioritize multiple tasks, work in a fast-paced environment with numerous i interruptions and meet deadlines. • Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities. • Ability to perform extensive research, compile complex data and prepare accurate records and reports. • Ability to type, enter data, and perform mathematical computations with speed and accuracy. • Ability to set up and maintain complex and confidential files, databases, records and schedules. • Ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations. • Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities. • Ability to identify and secure confidential information. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others in person and on the telephone. Employee must view and produce written and electronic documents. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop and crouch. The employee must occasionally lift and/or move heavy objects weighing up to 40 pounds. While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment is generally quiet and sometimes moderate. MCCC offers a competitive benefits package to full-time employees and friendly advantages for part-time employees. To learn more, please visit 01 Do you have an Associate's degree?

• Yes
• No

02 Do you have two or more years customer service experience?

• Yes
• No

03 Do you have one or more years of experience providing support for computer users in a networked environment?

• Yes
• No

Required Question