Student Success and Re-Entry Admissions Advisor - Sullivan University System : Job Details

Job Type Full-time Description Look No Further, Your Career Starts Here! Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities, offer a family-oriented culture, and invest in our employees. Join us if you want:

• Internal Mobility
• The Opportunity to Make a Difference in the Lives of our Students
• Professional Training and Development
• Individual Coaching
• A Diverse and Positive Work Environment
• To Support Local Charities through the Sullivan Cares Program

What Can We Offer YOU?

• 90% Tuition Discount through the Master's degree level for the employee and 40% dependent discount after your first quarter from date of hire (dependent discount increases to 90% after 3 years).
• A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance.
• 401K
• Competitive Salary
• 11 Paid Holidays
• Paid Vacation and Sick Time
• Employee Referral Bonus
• Employee Discounts at Local Restaurants and Venues
• Comprehensive Wellness Program

We are currently looking for a full-time Student Success and Reentry Admissions Advisor. The Student Success and Reentry Admissions Advisor supports the success, retention, and re-enrollment of students from the point of withdrawal through graduation. This position works proactively to assist returning and continuing students by providing superior customer service, advising, and outreach. The Advisor coordinates reentry admissions processes while maintaining a focus on student support, academic planning, and retention. Responsibilities of the position include:

• Provides superior customer service to students, faculty, and staff.
• Makes contact through outbound calls, emails, and texts to former and current students to schedule appointments and conduct outreach campaigns.
• Conducts admissions interviews and determines student qualification and appropriate academic placement.
• Meet and/or exceed performance expectations while maintaining professionalism, ethics, and integrity.
• Facilitates the enrollment and registration process including the collection of application materials, coordination of financial planning appointments, and communication of orientation and registration schedules.
• Collaborates with Deans, Department Chairs, and faculty to project and support student scheduling needs and academic success plans.
• Coordinates with internal departments to resolve holds, process student SAP (Satisfactory Academic Progress), approvals, and schedules.
• Assists students with university policies, procedures, and academic pathways.
• Coordinates major changes, transcript evaluations, and transfer credit processes.
• Executes proactive outreach and retention efforts including recovery campaigns and student welfare assessments.
• Conducts interventions for at-risk students using various communication methods focused on resource referral and academic planning.
• Maintains accurate records using Student Information Systems and Learning Management Systems.
• Develops relationships with university offices to resolve student issues and identify internal and external resources for student success.
• Participates in career fairs, education fairs, registration, orientation, and commencement activities.
• Attends Graduation Ceremonies.
• Participates in registration and orientation activities.
• Serves as a backup for new student admissions interviews, as needed.
• Performs other duties as assigned.

Requirements

• Associate's degree (preferred).
• 1-5 years of related admissions experience.
• An equivalent combination of education and work experience may be considered.
• Proficiency with Student Information Systems, CRM tools, and Microsoft Office products.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to maintain a flexible schedule including evenings and weekends.
• Demonstrated ability to work collaboratively in a fast-paced environment.
• Ability to conduct extensive phone communication and provide tours of campus.

This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible. The Sullivan University System is an Equal Opportunity Employer. Salary Description $23-$26 per hour