Student Success Advisor - Champlain College Incorporated : Job Details

Job Description: The Student Success Advisor supports the comprehensive academic advisement of undergraduate students at Champlain College and is a member of a collaborative team that provides professional, developmental, and transformative advising services. The Student Success Advisor provides holistic support to students in assigned cohorts including first-year students, exploring/undecided students, and students from specified divisions or programs. The ideal candidate combines traditional academic advising expertise with proactive outreach capabilities and cross-divisional collaboration skills to ensure student success and timely graduation. This role requires exceptional attention to detail, strong interpersonal and analytical abilities, and proficiency with technological systems while maintaining a student-centered, strengths-based approach to problem-solving. The Student Success Advisor demonstrates cultural competency and works effectively with students of diverse backgrounds, learning styles, and life experiences, empowering students toward positive self-advocacy through active listening and comprehensive support services. Key Responsibilities: Student Advisement & Support:

• Advise an assigned caseload of undergraduate students, with particular focus on first- year students, exploring/undecided students, and students from specified academic divisions
• Provide comprehensive academic planning support including course selection, scheduling, and degree pathway planning
• Independently and consistently maintain the integrity of the academic record, student registration, monitoring student progress
• Engages in active listening with students in such a way that builds student relationships, encourages student reflection, provides guidance about resources to aid student in making well informed decisions
• Assist students with course registration, schedule adjustments, and evaluation of drops/withdrawals
• Deliver high-quality, holistic advising services to support academic transitions and planning
• Provide intensive academic support and intervention for students on academic probation and in academic recovery
• Provide guidance to students regarding study abroad programs, encompassing academic planning and the process for transferring course credits.

Program Administration & Coordination:

• Coordinate and collaborate with colleagues in the Student Success Center to ensure students are connected to the appropriate resources.
• Welcome, register, and orient new students to help them understand their academic requirements and college resources
• Participate in all New Student Orientation sessions, providing advising support during key enrollment periods

Collaboration & Integration:

• Collaborate regularly with faculty advisors and academic leadership across divisions to ensure strong knowledge of academic requirements and policies
• Participate in CARE meetings and provide appropriate follow-up if required
• Coordinate with Academic Divisions to provide scheduling insights and support registration planning
• Integrate student support into student support systems and processes including academic recovery program, Salesforce or similar early alert systems
• Will make positive contributions toward the development of student outreach and communication as it pertains to student success, retention, and completion
• Participate in Curriculum Committee meetings to stay abreast of curriculum updates

Technology & Data Management:

• Maintain proficiency in Colleague, Google Suite, reporting tools, Salesforce, and electronic filing systems
• Respond to and provide intervention for students flagged through early alert system
• Conduct regular review of cyclical reports to inform student schedule and degree plan updates
• Support data collection and assessment activities for annual reporting

Professional Development & Engagement:

• Participate in initial and ongoing training, including advising best practices, curriculum requirements, policy updates, diversity and inclusion, and financial aid
• Represent the Academic Advising office at campus events, admissions yield events, and Orientation Weekend
• Maintain current knowledge of academic policies, procedures, and resources

Requirements:

• Bachelor's degree required
• Master's degree in College Student Personnel Services, Counseling, Higher Education Administration, or related field preferred
• 2-3 years of academic advising experience in higher education
• Experience with college curriculum, academic policies, and campus resources
• Strong written and verbal communication skills with ability to work with diverse populations
• Knowledge of academic advising principles, practices, and student development theory
• Familiarity with FERPA guidelines, confidentiality requirements, and Financial Aid processes including SAP policies
• Proficiency with student information systems (preferably Colleague), Google Suite, and reporting tools
• Exceptional attention to detail, follow-through capabilities, and collaborative work style
• Experience with social media/digital communication platforms preferred

Additional Information: Working Arrangements:

• Full-time (37.5 hours/week), on-campus position based at our main campus in Burlington, VT
• Hybrid or remote options may be available during summer or college breaks
• Standard business hours Monday through Friday (8:30am-5:00pm) with occasional evening and weekend hours for orientation sessions, campus events, and student support activities
• Position requires regular interaction with students, faculty, and staff across campus departments
• Comfortable office environment with extensive computer use and ability to maintain confidentiality in student-centered work

Compensation & Benefits:

• Annual Salary: $48,000 - $52,000
• Comprehensive Benefits Package:
  • Health Coverage: Medical, dental, and vision insurance with HSA and FSA options
  • Time off: 16 paid holidays plus generous accrual of paid vacation, sick and personal leave
  • Retirement: 403(b) plan with employer matching contribution
  • Education: Tuition benefits for employees and family members
  • Wellness: Gym discount and Wellness programs with up to $300 annual incentives
  • Security: Short-term and long-term disability coverage, plus life insurance
  • Other Perks: Employee Assistance Program (EAP) with counseling services, access to employee discounts and local/national benefit programs

The successful completion of a criminal background check is required as a condition of employment. Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Champlain College is committed to fostering an inclusive and welcoming community. We believe that bringing together individuals with different backgrounds, perspectives, and experiences enriches education and strengthens our community. At Champlain, all members are valued as individuals and respected for their unique contributions. Application Instructions: To apply, please follow the link below and submit the following application materials:

• Resume/CV
• Cover Letter addressing the desired qualifications and how your experiences contribute to the academic excellence and inclusive community at Champlain College.

The College seeks candidates who can enhance its mission through their work, life experiences, service, teaching, or research. Please include specific examples of how you would contribute to these efforts in your Cover Letter. To streamline our hiring process and ensure fairness for all candidates, we manage all recruitment communications through our online application system. Please do not call regarding your application status. We'll reach out directly if we'd like to schedule an interview. EU Employee Data Protection Notice