Student Services Manager - Hunter Hamilton : Job Details

We are seeking a Manager of Registrar Services to lead a team responsible for delivering high-quality, student-focused registrar support. This leadership role is key to maintaining operational excellence, fostering a culture of continuous improvement, and ensuring the integrity and efficiency of service delivery. The manager will serve as a subject matter expert, a coach, and a strategic partner to institutional stakeholders.

Work Model: Hybrid (Mon-Thurs in-office and Fri remote)

Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!

Day in the Life:

• Lead and develop a Registrar Services team, fostering a culture aligned with organizational values centered on student success and care
• Ensure operational excellence through timely and accurate service delivery to students and academic partners
• Develop, train, and manage staff to maintain productivity, quality, and compliance with institutional policies
• Evaluate existing customer service and operational processes; provide strategic insights and improvements to senior leadership
• Manage escalated student issues and work cross-functionally to resolve complex academic or administrative concerns
• Monitor and analyze enrollment and student service data, ensuring accuracy and integrity in reporting systems
• Stay current on institutional policies and applicable regulations, and ensure team members are well-informed and compliant
• Coordinate scheduling and workflow to ensure adequate coverage and resource efficiency.
• Participate in strategic initiatives and process enhancements to support evolving organizational goals

Keys to Success:

• Bachelor's degree required
• 4+ years of demonstrated people management responsibility
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and presentation abilities, including comfort engaging with senior leadership
• Background in service-oriented or student-facing environments preferred
• Proven ability to manage multiple priorities in a fast-paced, evolving setting
• Strong organizational and time management skills with a commitment to accountability and performance excellence
• Familiarity with academic systems and registrar functions is a plus