Student Records Specialist - J. SARGEANT REYNOLDS COMMUNITY COLLEGE : Job Details

Posting Details Posting Summary Working Title Student Records Specialist Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 28300245 Agency J. Sargeant Reynolds Community College Division J. Sargeant Reynolds Community College (Div) Work Location Henrico - 087 Hiring Range Commensurate with qualifications and experience; range $40,000 - $42,000 Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs-Does this position have a bilingual or multilingual skill requirement or preference?Work Schedule As assigned by supervisor. Sensitive Position No Job Description Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population. Reynolds is seeking an Admissions Support Specialist to serve as a key resource within the Office of the Registrar, supporting students, faculty, staff in navigating essential academic processes. This position is responsible for facilitating and processing Credit for Prior Learning (CPL), troubleshooting registration issues, managing course substitutions, processing attendance records, and verifying student enrollment and credential information. The Education Support Specialist ensures all functions are performed in compliance with FERPA, state regulations, institutional policies, and accreditation standards. By providing accurate, timely, and student-centered support, this role contributes to academic integrity, operational efficiency, and student success. This position is ideal for someone who is detail-oriented, enjoys working in a student-focused environment, and thrives in a collaborative setting. Total Rewards That Reflect Your Value Reynolds offers a comprehensive benefits package to support your health, flexibility, growth, and long-term success:

• Health Benefits: Competitive state health coverage options, including dental, vision, hearing, and premium rewards
• Retirement: Membership in the Virginia Retirement System (VRS), plus voluntary supplemental retirement options with employer contributions
• Paid Leave: Generous paid time off, including sick leave, personal leave, holidays, and paid parental leave
• Flexible Spending Accounts (FSAs): Options for medical and dependent care with pre-tax dollars
• Employee Assistance Program (EAP): Confidential support including legal, financial counseling, and up to four no-cost therapy visits per incident
• Professional Development: Tuition assistance, internal leadership programs, and advancement opportunities

Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required QualificationsKnowledge, Skills, and Abilities (KSAs):

• Extensive knowledge of regulations and laws governing college enrollment services, records retention, and the release of confidential data.
• Strong knowledge of customer service principles and practices in an educational environment.
• Ability to interpret and apply policies and procedures; manage multiple processes using automated systems related to enrollment.
• Ability to cross-train staff and collaborate effectively as part of a team.
• Skill in reviewing requests, analyzing data, conducting research (paper and online), and resolving problems.
• Ability to work independently, manage priorities, and make sound decisions.
• Strong oral and written communication skills; ability to interact effectively with diverse stakeholders and travel between campus locations as needed.
• Proficiency in computer operations and current software applications, including MS Word, Excel, Access, PowerPoint, Student Information Systems (SIS), and Perceptive Content.

Additional ConsiderationsOperation of a State Vehicle No Supervises Employees No Required Travel Travel between campuses as needed. Posting Detail Information Posting Number CLS_3984P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary)Job Open Date 09/03/2025 Job Close Date 09/17/2025 Open Until Filled Yes Agency Website www.reynolds.edu Contact NameEmailPhone NumberSpecial Instructions to ApplicantsThis position is open until filled. Resume review will begin 9/5/2025.In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at 800-###-####, or DBVI at 800-###-#### Additional InformationThis position is not eligible for employment-based sponsorship.Background Check Statement Disclaimer The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Quicklink for Posting