Student Help Desk Technician - Schreiner University : Job Details

JOB DESCRIPTION The Technology Help Desk seeks aspiring information professionals with a passion and interest for helping people with computing problems and the technical skills to resolve them in a timely and effective manner. If you have an interest in working with us, please complete an application. SUMMARY OF RESPONSIBILITIES

• Handling technical support cases
• Provide solutions and advice on technical issues
• Recognize FERPA guidelines to keep PII confidential
• Routine lab maintenance and stocking
• No study time while on duty expected

REQUIRED SKILLS

• Excellent communication skills
• Comfortable with computer related technology
• Demonstrated ability to learn new concepts
• Ability to teach in one-on-one situations
• Comfortable working with students, faculty, and staff
• Available for at least 2 hour shifts
• Desire to gain work experience rather than study time
• Second semester First-Year and Sophomore students preferred

BENEFITS OF POSITION

• On-going training
• Opportunities to advance in positions requiring advanced skills
• Develop troubleshooting skills
• Resume builder with technical support and customer service experience

TIME REQUIREMENTS Part time Estimated start date 8/26/2024 Estimated end date 4/29/2025 OTHER INFORMATION The applicant must be enrolled as a full-time student at Schreiner University.